topic Re: Bout a sim card, unable to activate in Get Support

Bout a sim card, unable to activate

sherryhouxy — Wed, 05 Jan 2022 21:17:15 GMT

I just received the new sim card yesterday.

But when I tried to activate, it keeps giving me message it's invalid sim card.

Please assist.

Re: Bout a sim card, unable to activate

HALIMACS — Sat, 28 Nov 2020 17:58:50 GMT

Hi @sherryhouxy

Where did you receive the SIM card from?

Re: Bout a sim card, unable to activate

Triguy — Sat, 28 Nov 2020 17:59:44 GMT

Did you use a previous provider ? Your phone maybe locked and you would need to contact them to unlock it.

Re: Bout a sim card, unable to activate

sherryhouxy — Sat, 28 Nov 2020 17:59:38 GMT

from public mobile directly...

i ordered online.

Re: Bout a sim card, unable to activate

sherryhouxy — Sat, 28 Nov 2020 18:00:56 GMT

i haven't put into my phone yet...

just try to activate.. can't even pass the first step.

and my phone is unlocked.

Re: Bout a sim card, unable to activate

Jb456 — Sat, 28 Nov 2020 18:01:03 GMT

@sherryhouxy

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incognito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂

Re: Bout a sim card, unable to activate

sherryhouxy — Sat, 28 Nov 2020 18:01:49 GMT

i am not able to pass the first step...

the sim card number - is not recognizable

Re: Bout a sim card, unable to activate

JK8 — Sat, 28 Nov 2020 18:03:45 GMT

@sherryhouxy wrote:
i am not able to pass the first step...

the sim card number - is not recognizable

Your sim is locked after a few failed attempts. Wait 1 hour then try to activate again.

Clear your history/cache and then open a new browser in incognito/private mode.

Re: Bout a sim card, unable to activate

Jb456 — Sat, 28 Nov 2020 18:06:12 GMT

@sherryhouxy so this page right?

So are you getting an error when you type just the sim card in or after everything is typed in??

What are the errors you are getting if it's after all types in? As it displays on top after hitting continue.

Have you tried clearing cookies / internet cache and using Incognito mode? Chrome works best.

Re: Bout a sim card, unable to activate

Jb456 — Sat, 28 Nov 2020 18:07:59 GMT

@sherryhouxy

here is the easiest way to resolve your issue.

click link below its a live chat with a real human only for activations.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

They'll get you set up and running.

Welcome to Public Mobile 🙂

Re: Bout a sim card, unable to activate

HALIMACS — Sat, 28 Nov 2020 18:13:38 GMT

@sherryhouxy

If after:

Try using a different browser (Chrome, FireFox, or Safari), or with a different computer or tablet

Trying using 'Incognito' mode and clearing your cache and cookies on your browser

It might be necessary to wait 1 hour after an unsuccessful activation.

then try the activation chat option:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

If all else fails, try to contact Moderator:

To contact a moderator, there are 2 methods:

Use the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket.
Send a private message to the moderator through the following link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Bout a sim card, unable to activate

LurganIeUk — Sat, 28 Nov 2020 18:18:27 GMT

@sherryhouxy wrote:
I just received the new sim card yesterday.
But when I tried to activate, it keeps giving me message it's invalid sim card.

Please assist.

That can mean the SIM has already been activated.

1. It is possible to inadvertently activate a SIM that is not yours.

2. Did you enter 19 digits and no spaces?

3. Double and triple check your entry and have someone else check too

Re: Bout a sim card, unable to activate

computergeek541 — Sun, 29 Nov 2020 05:00:43 GMT

@JK8 wrote:
@sherryhouxy wrote:
i am not able to pass the first step...

the sim card number - is not recognizable
Your sim is locked after a few failed attempts. Wait 1 hour then try to activate again.
Clear your history/cache and then open a new browser in incognito/private mode.

The SIM card number is locked out from activation for a short time after the very first incomplete activatation attempt that goes past the first page on the activation stie.

Re: Bout a sim card, unable to activate

computergeek541 — Sun, 29 Nov 2020 05:01:47 GMT

@sherryhouxy wrote:
i haven't put into my phone yet...
just try to activate.. can't even pass the first step.

and my phone is unlocked.

Your phone being locked or unlocked in unrelated to the Public Mobile service and account activation.

Re: Bout a sim card, unable to activate

sherryhouxy — Sun, 29 Nov 2020 16:38:55 GMT

this i know. thanks.

just trying to say it's not problem with phone.

Re: Bout a sim card, unable to activate

sherryhouxy — Sun, 29 Nov 2020 16:39:54 GMT

thanks. i think you are right.

i guess someone else is trying to activate my card...

i waited for a day. now it's good to go.

thanks again.

Re: Bout a sim card, unable to activate

LurganIeUk — Sun, 29 Nov 2020 18:17:09 GMT

@sherryhouxy

Well Sherry you are off on better step! Just FYI, once a SIM is activated it cannot be activated again. If you cancelled your PM account it is not useable again. So either your browser needed a rest or the previous number entry had issues.