topic Re: email in Get Support

email

ntaylor3435 — Wed, 05 Jan 2022 21:16:28 GMT

How do you change your email address?

Re: email

benfatto — Fri, 27 Nov 2020 15:04:04 GMT

@ntaylor3435 To change the email address for self serve (i.e. your username) send a ticket request to the moderators.

To obtain a ticket, click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also send a private message to the moderators, but this alternative contact method may have a longer response time. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: email

Triguy — Fri, 27 Nov 2020 15:07:08 GMT

To change your email for your self serve account, you would need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: email

Dunkman — Fri, 27 Nov 2020 15:07:16 GMT

@ntaylor3435

If you want to change email for self service account, you will need to contact moderator as described above.

If you want to change email for community forum account, you can directly change yourself. Click on your avatar icon in upper right corner and under settings, you can change the email address.

Re: email

Anonymous — Fri, 27 Nov 2020 15:08:48 GMT

@ntaylor3435 wrote:
How do you change your email address?

Or the other one...click on your bicycle avatar upper right and click My Settings and you can change your email address for the community.

The email address in the community needs to match the email address in the self-serve to earn any community reward.

Edit: beat to it

Re: email

mimmo — Fri, 27 Nov 2020 15:33:00 GMT

@benfatto I might be misunderstanding your reply. but I read it as you are suggesting to contact mods to change username, which is incorrect, but it is the correct procedure for the account email which the OP seems to be asking.

@ntaylor3435 there are email address with PM:

the selfserve username can be changed by the user
the selfseve account email address needs to be changed by mods.
the community email address can be changed by users and needs to match the account address in order o receive community rewards

also @ntaylor3435 when contacting mods ensure that you are 100% clear on the account email (hidden) email address not username , as they can get mistaken.

Re: email

Anonymous — Fri, 27 Nov 2020 15:44:56 GMT

@mimmo : I'm not sure the mods would confuse the log in email address with the account email address. We don't know if they go into two screens to do any of this. I don't recall anybody coming back here saying one or the other was wrong and now things don't work properly.

In my memory (such as it is) we have only one report of someone saying they changed it all themselves. No one else has been able to.

Re: email

mimmo — Fri, 27 Nov 2020 16:13:53 GMT

@Anonymous I mention it because it happened to me at least two times. i was told that i could change it myself, and i had to be really clear on which email address i wanted changed. I think it might depend on which mod one gets and how new they might be or if they have been asked to do it before.

this was one of my conversations:

Moderator_Team wrote:
Hi ,

Thanks for reaching out to us. I hope you're doing well today!

I'd be more than happy to update the email address in your account

However, I just did the verification and the email is already xxxxxx@xxx.xxx
Let me know if you want to do any modification!

my reply was:

Hi I changed the user name but am unable to change the official email address as per the change user name page (deleted picture)

Re: email

Anonymous — Fri, 27 Nov 2020 16:29:16 GMT

@mimmo : And what came of that? Did they say "oh right I'll change that one for you too"?

Re: email

mimmo — Fri, 27 Nov 2020 16:42:13 GMT

@Anonymous yes once the mod understood what email (account) needed to be changed they did it.

that is why whenever this topic comes up i mention to users to specify the account emial address not user name or something similar when contacting mods. its not something that comes up often thus they might not be familiar, or it might be in a different screen or something that they need to search for.

Re: email

Anonymous — Fri, 27 Nov 2020 16:59:27 GMT

@mimmo wrote:
@Anonymous yes once the mod understood what email (account) needed to be changed they did it.

that is why whenever this topic comes up i mention to users to specify the account emial address not user name or something similar when contacting mods. its not something that comes up often thus they might not be familiar, or it might be in a different screen or something that they need to search for.

Got it. And yet we have the one customer here that would still claim that there is just the one email address and that we can change it. 🤔

Edit: @mimmo : sorry to notify you again...it occurs to me to ask...if the mods change that account email address do you know if that automatically also changes the log in one? Or do they need to manually change both places? I don't know if you would know this from your experiences mentioned.

Re: email

mimmo — Fri, 27 Nov 2020 17:11:11 GMT

@Anonymous no the username email and account email are two separate fields and are independent of each other. and i have only had mods change the account address, never the username, as i do that one myself

Re: email

popping — Fri, 27 Nov 2020 17:52:40 GMT

I am really confused now.

I cannot change my usename on my self-serve portal.

My understanding is username and account email address are the same.

If I request to change my account email address, my username will be changed together. They may be two different fields in the database. But PM subscriber cannot access these two fields from the self-serve portal.

Re: email

Anonymous — Fri, 27 Nov 2020 17:55:38 GMT

@popping wrote:
I am really confused now.
I cannot change my usename on my self-serve portal.

My understanding is username and account email address are the same.
If I request to change my account email address, my username will be changed together. They may be two different fields in the database. But PM subscriber cannot access these two fields from the self-serve portal.

There's a backdoor method to change the log in email address. This does not change the account email address. One person claims it does. One.

Re: email

popping — Fri, 27 Nov 2020 18:09:22 GMT

@Anonymous wrote:
@popping wrote:
I am really confused now.
I cannot change my usename on my self-serve portal.

My understanding is username and account email address are the same.
If I request to change my account email address, my username will be changed together. They may be two different fields in the database. But PM subscriber cannot access these two fields from the self-serve portal.
There's a backdoor method to change the log in email address. This does not change the account email address. One person claims it does. One.

I read about that. I did not actually check on how to change the login email address until now. It is not possible to change the login username without the knowledge to access the backdoor.

Therefore, for the average PM subscribers, the backdoor does not exist. When we want to change email address, moderator should change the login username as well to ensure login continue to work.

Re: email

JK8 — Fri, 27 Nov 2020 18:18:54 GMT

@popping

You use to be able to get the link for the backdoor from SIMon when you asked to change your username email. You no longer get that.

Now all you get is this:

Re: email

dabr — Fri, 27 Nov 2020 18:28:32 GMT

@Anonymous wrote:
@mimmo wrote:
@Anonymous yes once the mod understood what email (account) needed to be changed they did it.

that is why whenever this topic comes up i mention to users to specify the account emial address not user name or something similar when contacting mods. its not something that comes up often thus they might not be familiar, or it might be in a different screen or something that they need to search for.

Got it. And yet we have the one customer here that would still claim that there is just the one email address and that we can change it. 🤔

Edit: @mimmo : sorry to notify you again...it occurs to me to ask...if the mods change that account email address do you know if that automatically also changes the log in one? Or do they need to manually change both places? I don't know if you would know this from your experiences mentioned.

From my experience the answer is yes. Once the moderators have changed the email in my self serve account then account login can only be done using the new email.

Re: email

Anonymous — Fri, 27 Nov 2020 18:33:53 GMT

@dabr wrote:
From my experience the answer is yes. Once the moderators have changed the email in my self serve account then account login can only be done using the new email.

Right. But it would seem they have to manually go into two fields to change it for you. So when requested, they have to remember to change it in both places.

Re: email

dabr — Fri, 27 Nov 2020 18:45:38 GMT

@Anonymous wrote:
@dabr wrote:
From my experience the answer is yes. Once the moderators have changed the email in my self serve account then account login can only be done using the new email.

Right. But it would seem they have to manually go into two fields to change it for you. So when requested, they have to remember to change it in both places.

Yeah it's more than probable that they may have to do that, it's just never been mentioned during the request for an email change. I just get the mod's response that it's officially changed and I can login using the new email.

Re: email

gpixel — Sat, 28 Nov 2020 01:34:54 GMT

I experienced the same issue as @mimmo. except I let the mods do both processes. first I asked to change my email for self serve and they did. but, the email under "my profile" was still the same. I had to ask mods to change that email address too.