topic Re: new user in Get Support

new user

mclocke — Wed, 05 Jan 2022 21:16:23 GMT

Now officially registered but phone says there is no sim card. Get that screen "Sim card

unlock pin" I can dismiss it but still nothing happens.

I read here about contacting a Moderator. How does one do that?

Cathie Locke

Re: new user

benfatto — Fri, 27 Nov 2020 14:57:18 GMT

@mclocke Likely your phone is still locked to a previous carrier. What is make/model and where was it purchased?

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

Re: new user

mclocke — Fri, 27 Nov 2020 15:03:14 GMT

I will give that a try. Heading out for an appointment. Thanks for your suggestion.

Cathie

Re: new user SOLVED

mclocke — Mon, 30 Nov 2020 16:24:14 GMT

Thanks to all who helped me resolve my problem. Sometimes, you just need google to explain what you have been told. 😎

Cathie