topic Re: Oracles or Forum Moderators what is needed in Get Support

Oracles or Forum Moderators what is needed

ShawnC13 — Wed, 05 Jan 2022 21:16:10 GMT

@RosieR, Oracles are considered the moderators of the community. It is part of the items listed. It does happen where it may take a while but if tagged I would say that I can get to something within a couple of hours 99% of the time. Going for Customer service it is up to 72 hours for a response from PM moderators so a couple of hours isn't too bad.

Keep up your great work and I am sure you would meet the qualifications of time in the community and helpfulness for the next intake!!

Re: Oracles or Forum Moderators what is needed

RosieR — Thu, 26 Nov 2020 23:25:58 GMT

@ShawnC13 wrote:
@RosieR, Oracles are considered the moderators of the community. It is part of the items listed. It does happen where it may take a while but if tagged I would say that I can get to something within a couple of hours 99% of the time. Going for Customer service it is up to 72 hours for a response from PM moderators so a couple of hours isn't too bad.

Keep up your great work and I am sure you would meet the qualifications of time in the community and helpfulness for the next intake!!

Hi @ShawnC13 no disrespect, but to let personal information even for 5 minutes in the forums would be considered too late because there are lurkers in the forums who could copy those personal information to the detriment of our poor customers who are not used to posting on public forums. Why else would thousands for guests be present in the community everyday?

Re: Oracles or Forum Moderators what is needed

ShawnC13 — Thu, 26 Nov 2020 23:26:12 GMT

@RosieR none taken but we also have customers who can go days without service. This hasn't happened in a while I am hoping there aren't any currently experiencing this but it does. It isn't just here that people post personal info it is everywhere you go. By expanding the Oracle team will just have more eyes with that capability and more people to tag to get that fixed. That is why the search is for more regional representation (currently only 2 provinces are represented with the 5 Oracles, 2 of us live 5 minutes away from each other) to create better "coverage". This is a win/win PM gives expanded capabilities to users to help out and additional people will get a bigger monthly reward!!

Re: Oracles or Forum Moderators what is needed

ShawnC13 — Thu, 26 Nov 2020 23:26:42 GMT

@RosieR I think the Oracles and retired Oracles are very passionate about the community. If they weren't they still wouldn't be here. It isn't for the reward money that is for sure. I understand what you are saying as I am an Admin on another forum and a Super Moderator on another. They are way more active than this community and don't require 24/7 moderation. When I first came to the community I thought the naming tags were incorrect. I think the Moderators should be called something to do with customer service agents or something like that and the Oracles were more the moderators of the community. There is also the control factor and creating more user groups with levels of access and privileges within the community. If you do feel that this is something the community needs you should take your idea to @Catherine_T as she is the lead for the PM Community.

Re: Oracles or Forum Moderators what is needed

RosieR — Thu, 26 Nov 2020 23:26:59 GMT

@ShawnC13 were you being paid to be a moderator on your other sites? If yes, good for you. If no, then you know what I mean by volunteering for a job because you are just happy to help. That's what volunteers are for.

Re: Oracles or Forum Moderators what is needed

ShawnC13 — Thu, 26 Nov 2020 23:27:11 GMT

@RosieR I totally understand that and no I am not paid on those other forums I have been on one of them for just under 9 years. What I was saying is that the Oracle's aren't doing this for the money they are doing it for the benefit of the community. When I first joined the community Oracle reward was $10 and three next top reward was $6. Recently there was discussion between oracles of reducing the amount currently recieved.

This has been a great discussion when I am at my PC I will move it as we have hijacked this thread and my apologies for that lol

Re: Oracles or Forum Moderators what is needed

RosieR — Thu, 26 Nov 2020 23:27:25 GMT

@ShawnC13 sorry I just get so passionate sometimes. Again, no disrespect intended.

Re: Oracles or Forum Moderators what is needed

ShawnC13 — Thu, 26 Nov 2020 23:27:37 GMT

@RosieR absolutely none is taken and like I said really enjoying the discussion and like you, I am very passionate when I get involved. That is why I want to move our portion so we can continue!!

it is passionate people like you that make this a great place

Re: Oracles or Forum Moderators what is needed

ShawnC13 — Thu, 26 Nov 2020 23:28:15 GMT

@RosieR, here is our new thread I hope the title fits your thoughts. I think we can continue the great discussion here and not clutter the announcement thread.

Re: Oracles or Forum Moderators what is needed

Anonymous — Thu, 26 Nov 2020 23:31:49 GMT

@RosieR , @ShawnC13 : It's the side-effect of deciding to call the CSR's moderators. No...they're CSR's, not moderators. They can do some moderating but they exist primarily for account issues off-forum.

So they came up with some name for who would fulfill actual moderator tasks...Oracles. Some forums have very few people with the power to moderate.

The 20 bucks is basically volunteering anyway.

I don't know if Khoros has another level of moderator.

Re: Oracles or Forum Moderators what is needed

ShawnC13 — Thu, 26 Nov 2020 23:33:12 GMT

@Anonymous wrote:
@RosieR , @ShawnC13 : It's the side-effect of deciding to call the CSR's moderators. No...they're CSR's, not moderators. They can do some moderating but they exist primarily for account issues off-forum.
So they came up with some name for who would fulfill actual moderator tasks...Oracles. Some forums have very few people with the power to moderate.
The 20 bucks is basically volunteering anyway.
I don't know if Khoros has another level of moderator.

@Anonymous exactly!! There has been some talk about looking into that as well. Like I said when I first got here moderator was the wrong name for the service side. As well I did edit the title of your post as you must have replied to our new thread before I got to all of them.

Re: Oracles or Forum Moderators what is needed

RosieR — Thu, 26 Nov 2020 23:33:21 GMT

@ShawnC13 wrote:
@RosieR, here is our new thread I hope the title fits your thoughts. I think we can continue the great discussion here and not clutter the announcement thread.

@ShawnC13 Yay! new thread. Thanks

Re: Oracles or Forum Moderators what is needed

Anonymous — Thu, 26 Nov 2020 23:38:44 GMT

@ShawnC13 wrote:
As well I did edit the title of your post as you must have replied to our new thread before I got to all of them.

I got the red box of death while you were fiddling. Select/copy/exit/find/reply/paste. So that only took that amount of time.

As long you don't edit my (not inappropriate) text 🙂

Re: Oracles or Forum Moderators what is needed

RosieR — Thu, 26 Nov 2020 23:42:46 GMT

@Anonymous wrote:
@RosieR , @ShawnC13 : It's the side-effect of deciding to call the CSR's moderators. No...they're CSR's, not moderators. They can do some moderating but they exist primarily for account issues off-forum.
So they came up with some name for who would fulfill actual moderator tasks...Oracles. Some forums have very few people with the power to moderate.
The 20 bucks is basically volunteering anyway.
I don't know if Khoros has another level of moderator.

@Anonymous this is similar to our discussion on another thread. I agree that the PM Moderators are not forum moderators but CSR's. What does Khoros got to do with naming another level of moderator? Isn't Khoros just a software being used by PM?

Re: Oracles or Forum Moderators what is needed

Anonymous — Thu, 26 Nov 2020 23:46:29 GMT

@RosieR wrote:
@Anonymous this is similar to our discussion on another thread. I agree that the PM Moderators are not forum moderators but CSR's. What does Khoros got to do with naming another level of moderator? Isn't Khoros just a software being used by PM?

I'm not talking about whatever it might be named. I'm talking about the function. So I don't know if Khoros has another level of moderator with maybe lower levels of power (or higher). Some forums do have different levels of power for different kinds moderators.

Re: Oracles or Forum Moderators what is needed

ShawnC13 — Thu, 26 Nov 2020 23:50:57 GMT

@Anonymous wrote:
@RosieR wrote:
@Anonymous this is similar to our discussion on another thread. I agree that the PM Moderators are not forum moderators but CSR's. What does Khoros got to do with naming another level of moderator? Isn't Khoros just a software being used by PM?
I'm not talking about whatever it might be named. I'm talking about the function. So I don't know if Khoros has another level of moderator with maybe lower levels of power (or higher). Some forums do have different levels of power for different kinds moderators.

I think PM should be able to create different "User Groups" that have a different level of capabilities. Such as the Oracles have access to the Oracle area, can edit and move posts but can't delete them whereas the Moderators can do all of that plus delete. Retired Oracles (another user group) can edit and move posts but not access the Oracle section

Then you could assign certain users to those specific groups to give them the given capabilites.

Re: Oracles or Forum Moderators what is needed

Anonymous — Thu, 26 Nov 2020 23:55:30 GMT

Thanks @ShawnC13 . I didn't know retirees couldn't see all that they used to. Yet the "archive" area is, in effect, a delete...but not.

Re: Oracles or Forum Moderators what is needed

RosieR — Thu, 26 Nov 2020 23:55:47 GMT

@Anonymous wrote:
@RosieR wrote:
@Anonymous this is similar to our discussion on another thread. I agree that the PM Moderators are not forum moderators but CSR's. What does Khoros got to do with naming another level of moderator? Isn't Khoros just a software being used by PM?
I'm not talking about whatever it might be named. I'm talking about the function. So I don't know if Khoros has another level of moderator with maybe lower levels of power (or higher). Some forums do have different levels of power for different kinds moderators.

Ok I see what you mean. In my experience as a forum moderator, we were all volunteers but so very dedicated that even when there was a time that there were only two forum moderators left (most just died) we were still able to oversee the forums 24/7, with some help from the administrators. And in PM case, the oracles.

Re: Oracles or Forum Moderators what is needed

RosieR — Thu, 26 Nov 2020 23:59:49 GMT

@ShawnC13 wrote:
@Anonymous wrote:
@RosieR wrote:
@Anonymous this is similar to our discussion on another thread. I agree that the PM Moderators are not forum moderators but CSR's. What does Khoros got to do with naming another level of moderator? Isn't Khoros just a software being used by PM?
I'm not talking about whatever it might be named. I'm talking about the function. So I don't know if Khoros has another level of moderator with maybe lower levels of power (or higher). Some forums do have different levels of power for different kinds moderators.
I think PM should be able to create different "User Groups" that have a different level of capabilities. Such as the Oracles have access to the Oracle area, can edit and move posts but can't delete them whereas the Moderators can do all of that plus delete. Retired Oracles (another user group) can edit and move posts but not access the Oracle section

Then you could assign certain users to those specific groups to give them the given capabilites.

@ShawnC13 this is a great idea. I would also add that as a forum moderator, they be given the right to send private messages to community members who post are edited or deleted stating why. Right now my posts and threads are being deleted without explanation whatsoever. I know this more work but that is the right thing to do.

Re: Oracles or Forum Moderators what is needed

Anonymous — Fri, 27 Nov 2020 00:04:15 GMT

@RosieR : Posts disappearing is a whole other thing not moderator related. Long long ago in a land far far away there was a fix for the posts disappearing. That knowledge was lost in space when the whole crew were re-purposed or sacked and they brought in the new bunch that we have now (and newer still).