topic Re: Open ticket status in Get Support

Open ticket status

Yuval1983 — Wed, 05 Jan 2022 21:15:48 GMT

How can I check my ticket status?

I opened a ticket 4 days ago and still no answer or solution!!!

this is so frustrating...

Re: Open ticket status

JoyLuck — Thu, 26 Nov 2020 16:24:56 GMT

@Yuval1983 wrote:
How can I check my ticket status?
I opened a ticket 4 days ago and still no answer or solution!!!
this is so frustrating...

Check envelope icon in top right hand corner for a reply. Check your inbox. Reply back if there is something there or open a new ticket.

Is there something we can assist you with?

Re: Open ticket status

kb_mv — Thu, 26 Nov 2020 16:25:18 GMT

@Yuval1983 wrote:
How can I check my ticket status?
I opened a ticket 4 days ago and still no answer or solution!!!
this is so frustrating...

@Yuval1983 Very unusual that it has taken this long. Go into your messages, check inbox for reply, then click on "sent", is there a copy of your ticket there? I would resubmit if I were you. Maybe try direct message through link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Open ticket status

darlicious — Thu, 26 Nov 2020 16:39:05 GMT

@Yuval1983

If its been four days you need to open a new ticket or send a private message. If you tell us your issue we may be able to solve it if not we can probably speed up the resolution of your issue with the moderators.