topic Re: Lost SIM card in Get Support

Lost SIM card

Carlosvilloldo — Wed, 05 Jan 2022 21:15:46 GMT

Hello everybody,

I lost my phone yesterday and I was wondering about the SIM card situation, will I be able to get the same number I used before or am I going to need a new one. Are there any stores where I can buy de SIM card, I dont have a PO box where I am living now.

Thanks

Re: Lost SIM card

Anonymous — Thu, 26 Nov 2020 15:55:00 GMT

@Carlosvilloldo wrote:
Hello everybody,

I lost my phone yesterday and I was wondering about the SIM card situation, will I be able to get the same number I used before or am I going to need a new one. Are there any stores where I can buy de SIM card, I dont have a PO box where I am living now.

Thanks

Lots of cell stores sell SIM's. Log back in and use the Change SIM function to attach the new SIM to your account. Go back to the Lost/stolen function and Resume. Insert SIM into other unlocked compatible phone. Done.

Re: Lost SIM card

Triguy — Thu, 26 Nov 2020 16:15:12 GMT

You can mark your phone lost by logging into your self serve account. After you purchase a new sim just log back into your account and mark found. You can switch your sim and keep your same phone number.

https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

You use the store locator.

https://www.publicmobile.ca/en/on/store-locator

Also you can order a sim through Canadian Cell supplies.com. They usually have them on sale.

Re: Lost SIM card

kb_mv — Thu, 26 Nov 2020 16:09:04 GMT

@Carlosvilloldo Just to add to what others have correctly said, DO NOT activate your new sim. This will open another account. Use the Change Sim Card in your self help.

Re: Lost SIM card

Anonymous — Thu, 26 Nov 2020 16:23:29 GMT

@Triguy : It would only be fair to darlicious that I suggest to you too that there's no marking of lost or found. It's Suspend then Resume under the Lost/stolen function.