topic Password locked out. Secret question wrong in Get Support

Password locked out. Secret question wrong

Nargis519 — Wed, 05 Jan 2022 21:15:26 GMT

My cellphone account is locked. My secret question year of birth is wrong. I need my account number. Please help, send me a PM.

JoyLuck — Wed, 25 Nov 2020 22:38:32 GMT

@Nargis519 wrote:
My cellphone account is locked. My secret question year of birth is wrong. I need my account number. Please help, send me a PM.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

kb_mv — Wed, 25 Nov 2020 22:38:55 GMT

@Nargis519 wrote:
My cellphone account is locked. My secret question year of birth is wrong. I need my account number. Please help, send me a PM.

@Nargis519 You will need to contact a moderator. Be prepared to prove the account is in fact yours.

You can contact the mods one of 2 ways. Open a ticket through the automated ticketing system (SIMON) at the following link;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Anonymous — Wed, 25 Nov 2020 22:44:58 GMT

@Nargis519 wrote:
My cellphone account is locked. My secret question year of birth is wrong. I need my account number. Please help, send me a PM.

If you still have the welcome email from when you activated then your account number is embedded in the To:.