topic Re: Help creating online account - I'm stuck in Get Support

Help creating online account - I'm stuck

Zoephone — Wed, 05 Jan 2022 21:15:11 GMT

Trying to create an online account so I can update my billing information. Part of the set up is to receive a 6 digit access code by text, but the access code never arrives. Without that, I can set up an account. And without an account, I can't open a ticket to find out why I'm not getting the access code. So I'm stuck.

Any suggestions from anyone on how to get the access code, or get some customer support would be very much appreciated.

Re: Help creating online account - I'm stuck

Triguy — Wed, 25 Nov 2020 18:08:11 GMT

Use the live chat.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: Help creating online account - I'm stuck

LurganIeUk — Wed, 25 Nov 2020 18:18:09 GMT

I am not sure what number is used by PM for text.....but you may have it as a blocked number?

And do you have the correct PM SIM in your phone?

Re: Help creating online account - I'm stuck

benfatto — Wed, 25 Nov 2020 18:38:23 GMT

@Zoephone Suspect you'll need assistance from the moderators;

send a private message by clicking: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch the small envelope next to your avatar at the top right of your screen for replies.

Re: Help creating online account - I'm stuck

Zoephone — Wed, 25 Nov 2020 19:00:55 GMT

Thank you. I appreciate the reply. Working with a moderator now.