topic Re: Port request - transfer number from fido plan in Get Support

Port request - transfer number from fido plan

shenkev — Wed, 05 Jan 2022 21:15:04 GMT

I signed up with Public Mobile 2 weeks ago. When I signed up I tried transferring my old phone number from the plan I had with Fido. 2 weeks later this transfer still hasn't worked.

Did I not enter the right information on the transfer page? I'm a bit confused what I'm supposed to enter for this question here:

Please complete one of the following (1 of 3) so we can access your account:

Account Number

IMEI or ESN

Where can I find the PIN, Account Number or IMEI/ESN?

I'm also confused by this question:

What is your SIM card number? (i)

Is it asking for my Public Mobile SIM number or my Fido SIM number?

Re: Port request - transfer number from fido plan

computergeek541 — Wed, 25 Nov 2020 06:20:05 GMT

@shenkev

This means that the Fido account ifnormation provided was incorrect. Please keeps using your Fido SIM card until porting is complete. Double check your Fido account number. Then, go to https://publicmobile.ca/chatbot

and then type in "port request".

You do not need the IMEI and Fido PIN.

Re: Port request - transfer number from fido plan

shenkev — Wed, 25 Nov 2020 06:24:51 GMT

Thanks @computergeek541

What should be the format of the account number? Is it X-XXXX-XXXX?

The port request page asks for a SIM number but I've thrown out my Fido SIM card. What should I do about that?

Re: Port request - transfer number from fido plan

computergeek541 — Wed, 25 Nov 2020 06:27:38 GMT

@shenkev wrote:
Thanks @computergeek541

What should be the format of the account number? Is it X-XXXX-XXXX?

The port request page asks for a SIM number but I've thrown out my Fido SIM card. What should I do about that?

No hypens or spaces. Either way, you're going to need to submit a ticket to talk to the modeartors or call the Telus porting team. You could always buy another Fido SIM card to attach to your Fido account. You obviously now know never to throw your old SIM card out until the number transfer is complete.

Re: Port request - transfer number from fido plan

esjliv — Wed, 25 Nov 2020 10:54:07 GMT

Hello @shenkev ,

Is your Fido account still active? If you closed your Fido account you cannot port the phone number you had with Fido over to Public Mobile.

If your Fido account is closed maybe contact them an have it reinstated until the PM port is successful.

You could check in with a Public Mobile representative.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen to talk to SIMon the chat bot or link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

2 - Contact the Public Mobile Moderator_Team via private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port request - transfer number from fido plan

gpixel — Wed, 25 Nov 2020 13:30:30 GMT

@shenkev print your fido bill and it will show you your account#. if there are two similar numbers, choose the number without letters) and pin(voicemail password)

you can find your IMEI through your phone by dialling *#06#

Re: Port request - transfer number from fido plan

computergeek541 — Wed, 25 Nov 2020 14:12:59 GMT

@gpixel wrote:
@shenkev print your fido bill and it will show you your account#. if there are two similar numbers, choose the number without letters) and pin(voicemail password)

you can find your IMEI through your phone by dialling *#06#

When someone uses the account number, the PIN and IMEI should not be used.

Also, for the purposes of number porting, the vociemail password isn't what is needed. The voicemail password and account PIN are not necessarily the same code. It's the account PIN that is used for number porting, and not the voicemail password.