topic Re: trying to change sim card number getting error message in Get Support

trying to change sim card number getting error message

kraftyk — Wed, 05 Jan 2022 21:14:51 GMT

Re: trying to change sim card number getting error message

Jb456 — Wed, 25 Nov 2020 00:46:04 GMT

@kraftyk

What error message are you getting? Are you typing the sim card number correctly?

Hopefully you're trying to change it in your account and not trying to activate the new card.?

clear cookie / internet history open a browser in incognito mode.

Green arrow.

Let us know!

Re: trying to change sim card number getting error message

JoyLuck — Wed, 25 Nov 2020 00:47:11 GMT

@kraftyk

Clear your browser history/cache/cookies. Close browser and then open a new browser in incognito/private mode.

Re: trying to change sim card number getting error message

kraftyk — Wed, 25 Nov 2020 00:52:35 GMT

Yes, that's what I am doing, I will try clearing my cookies and history and go incognito

Re: trying to change sim card number getting error message

kraftyk — Wed, 25 Nov 2020 01:06:46 GMT

Thank you it worked

Re: trying to change sim card number getting error message

Jb456 — Wed, 25 Nov 2020 01:09:40 GMT

@kraftyk Happy we were able to resolve your issue. Have a good evening!

Re: trying to change sim card number getting error message

RosieR — Wed, 25 Nov 2020 01:38:26 GMT

@kraftyk wrote:
Thank you it worked

Hi @kraftyk nice to hear that your problem is resolved. It would be nice if you go to the reply that helped you the most and click ‘Accept as Solution’ on the response. It helps people find answers more quickly and communicates your appreciation to the people who helped you. Thanks in advance.

Stay safe!

Re: trying to change sim card number getting error message

Krisanne23 — Wed, 01 Nov 2023 16:14:56 GMT

This does not show up on my profile

Re: trying to change sim card number getting error message

softech — Wed, 01 Nov 2023 16:24:26 GMT

@Krisanne23

My Account has now redesigned

To change sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)

After you logged in, unsuspend first if you have suspended your service earlier.

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Re: trying to change sim card number getting error message

Krisanne23 — Wed, 01 Nov 2023 16:22:04 GMT

How do I unsuspend?

Re: trying to change sim card number getting error message

softech — Wed, 01 Nov 2023 16:24:05 GMT

@Krisanne23

can you login My Account? do you see the button "Pay now and resume service"?

Re: trying to change sim card number getting error message

Krisanne23 — Wed, 01 Nov 2023 16:27:55 GMT

How do I unsuspend?

Re: trying to change sim card number getting error message

softech — Wed, 01 Nov 2023 16:30:01 GMT

@Krisanne23 wrote:
How do I unsuspend?

@Krisanne23

can you login My Account? do you see the button "Pay now and resume service"?

if you see that, click on it and follow the prompts to pay and resume service

Re: trying to change sim card number getting error message

Krisanne23 — Wed, 01 Nov 2023 16:31:06 GMT

No, that is not there so maybe it never suspended my service

Re: trying to change sim card number getting error message

Krisanne23 — Wed, 01 Nov 2023 16:33:58 GMT

It definitely didn't suspend service. That isn't good, but other card is cancelled so all is safe now. 🙂

Re: trying to change sim card number getting error message

softech — Wed, 01 Nov 2023 17:13:38 GMT

Hi @Krisanne23

if it is not suspended, then you would see it showing the current cycle date, do you see soemething like this?

https://myaccount.publicmobile.ca/en/account/overview