topic No service in Get Support

No service

Deb02 — Wed, 05 Jan 2022 21:14:36 GMT

How do I get service on my cell phone? Already turned off and reset my phone settings. The public mobile card in is my phone.

Re: No service

JoyLuck — Tue, 24 Nov 2020 16:41:24 GMT

@Deb02 wrote:
How do I get service on my cell phone? Already turned off and reset my phone settings. The public mobile card in is my phone.

Are you a new or current PM customer?

Can you log into self service to see if your Account Status is Active?

If you are a current customer log into self service and ensure the last 4 digits of your sim card match to ensure you have not been sim jacked. Choose Change Sim Card to view last 4 digits.

Re: No service

esjliv — Tue, 24 Nov 2020 17:01:09 GMT

Hello @Deb02 ,

What type of phone do you have?

Re: No service

Anonymous — Tue, 24 Nov 2020 17:09:19 GMT

@Deb02 wrote:
How do I get service on my cell phone? Already turned off and reset my phone settings. The public mobile card in is my phone.

To just get past the obvious...if you're a new customer then you need to click on Activate up top. Some have wondered that buying a SIM online from here makes the account. It does not.

And if you are new then don't forget to use a referral code to get a $10 credit.