topic Re: UK and Ireland in one add-on plan in Get Support

UK and Ireland in one add-on plan

Eillibsniknej — Wed, 05 Jan 2022 21:13:33 GMT

Hey there,

My partner is Irish and she’s attempting to buy an add-on to talk to the people back home, unfortunately, some people are located in Ireland and some people are in Northern Ireland (which is classed as the UK). Is there one add-on that can cover both? The international one seems to only cover Ireland while the UK add on only seems to cover Northern Ireland. Is there a way to buy one add on for both? Thanks in advance

Re: UK and Ireland in one add-on plan

computergeek541 — Sun, 22 Nov 2020 23:11:42 GMT

@Eillibsniknej wrote:
Hey there,

My partner is Irish and she’s attempting to buy an add-on to talk to the people back home, unfortunately, some people are located in Ireland and some people are in Northern Ireland (which is classed as the UK). Is there one add-on that can cover both? The international one seems to only cover Ireland while the UK add on only seems to cover Northern Ireland. Is there a way to buy one add on for both? Thanks in advance

Sorry, but you need to buy both add-ons. The feedback has been given to Public Mobile there really should only be one long distance add-on, with varrying weights of credits being used for calls to different destination. Unofrtuntely, this is the direction that Public Mobile has chosen. It means that the customer ends up spending more, although I do understand that this current setup may be simpler to understand.

Re: UK and Ireland in one add-on plan

JoyLuck — Sun, 22 Nov 2020 23:13:47 GMT

@Eillibsniknej

The good thing about buying the add ons is the unused minutes roll over to each cycle until consumed.

Re: UK and Ireland in one add-on plan

LurganIeUk — Sun, 22 Nov 2020 23:16:53 GMT

@computergeek541 wrote:
@Eillibsniknej wrote:
Hey there,

My partner is Irish and she’s attempting to buy an add-on to talk to the people back home, unfortunately, some people are located in Ireland and some people are in Northern Ireland (which is classed as the UK). Is there one add-on that can cover both? The international one seems to only cover Ireland while the UK add on only seems to cover Northern Ireland. Is there a way to buy one add on for both? Thanks in advance
Sorry, but you need to buy both add-ons. The feedback has been given to Public Mobile there really should only be one long distance add-on, with varrying weights of credits being used for calls to different destination. Unofrtuntely, this is the direction that Public Mobile has chosen. It means that the customer ends up spending more, although I do understand that this current setup may be simpler to understand.

I like it the way it was set up.

Re: UK and Ireland in one add-on plan

Eillibsniknej — Sun, 22 Nov 2020 23:42:07 GMT

Oh, so there’s no expiry date for the add-one? They just keep rolling over until you’ve used them all?

Re: UK and Ireland in one add-on plan

JoyLuck — Sun, 22 Nov 2020 23:42:39 GMT

@Eillibsniknej wrote:
Oh, so there’s no expiry date for the add-one? They just keep rolling over until you’ve used them all?

Yes, that is correct.

Re: UK and Ireland in one add-on plan

Eillibsniknej — Mon, 23 Nov 2020 04:54:23 GMT

So if I buy a $15 add on right now, I get 300 minutes, say a month goes by and I have only used 150 minutes, I’ll still have those 150 minutes? Or do I have to pay for the add on again so I’ll have 450mins?

Re: UK and Ireland in one add-on plan

cavemantoronto — Mon, 23 Nov 2020 04:56:56 GMT

@Eillibsniknej wrote:
So if I buy a $15 add on right now, I get 300 minutes, say a month goes by and I have only used 150 minutes, I’ll still have those 150 minutes? Or do I have to pay for the add on again so I’ll have 450mins?

You keep the minutes until you use it all. You can buy more but don't have to until you run out.

Re: UK and Ireland in one add-on plan

gpixel — Mon, 23 Nov 2020 04:58:15 GMT

@Eillibsniknej you don't have to purchase the add-on again to use the remaining 150mins. you can keep using the 150 until it's used up

Re: UK and Ireland in one add-on plan

Korth — Mon, 23 Nov 2020 06:12:37 GMT

Add-ons remain attached to the account until they're fully consumed.

Unused add-on items and minutes and megabytes will stay available until they're used. Indefinitely, across billing cycles. Even if you change your plan. Even if PM decides to discontinue (no longer sells) that specific add-on. Even if the account is suspended (though the account needs to be active to actually use add-ons, and add-ons get deleted with everything else if the account is finally terminated).

Re: UK and Ireland in one add-on plan

AE_Collector — Mon, 23 Nov 2020 15:24:17 GMT

So the only down side of buying both add-ons is a bit more of an up front investment. If you use a fair bit of a plan each month it isnt really a big deal since they roll over continuously. The people who are annoyed with this new method PM recently rolled out are the ones who just occasionally need a few minutes so one of these add-ons may last 5 years but they would need to buy both up front. Too bad it didn’t still work like before in that higher per minute LD add-ons would kick in on lower cost calls if that was all you had available.

AE_Collector