topic Re: I HAVE NO TEXTING! I selected texting, but the menu cleared my selection! in Get Support

I HAVE NO TEXTING! I selected texting, but the menu cleared my selection!

vinylmine — Tue, 04 Jan 2022 18:33:47 GMT

I have the exact same problem as someone else, so I'll just copy/paste what he wrote:

Hi there,

Just signed up for a brand new PM account. I have everything done until I received a text from PM informing me that my current plan does not have text messaging. I was really puzzled by this as I did select that box. So, logged myself back into the self-serve option and noticed that, should I make changes in the selection boxes, all my prechosen selections were reverted back to the default choices. Now, I'm stuck on a 90 day plan w/o text messaging. How do I go about changing this to take effect now? Both plans, with or w/o text is the same price... Please help.

Re: I HAVE NO TEXTING! I selected texting, but the menu cleared my selection!

Litvinau_A — Sat, 04 Mar 2017 17:02:58 GMT

No need to stress! 🙂

If you contact one of the Mods, they will fix your issue in no time.

PM is getting better and better, but the system still has glitches sometimes.

Cheers

Re: I HAVE NO TEXTING! I selected texting, but the menu cleared my selection!

vinylmine — Sat, 04 Mar 2017 17:10:00 GMT

Okay, I just messaged a mod, thanks for the info. I was super worried that I was stuck with 3 months of no texting, or I would have to double pay, which would be awful. It seems this is a common problem, and others have had the issue fixed quickly, so I have high hopes. I wonder why the self-serve section is designed like that? It's counter-intuitive to have a selection disappear when you make another selection.

Re: I HAVE NO TEXTING! I selected texting, but the menu cleared my selection!

CalvinW — Sat, 04 Mar 2017 17:12:36 GMT

Re: I HAVE NO TEXTING! I selected texting, but the menu cleared my selection!

vinylmine — Sat, 04 Mar 2017 17:13:45 GMT

Weird, all I'm seeing in your message is an S with a line through it.

Re: I HAVE NO TEXTING! I selected texting, but the menu cleared my selection!

Litvinau_A — Sat, 04 Mar 2017 17:14:49 GMT

@vinylmine No worries at all, your issue will be fixed in no time (might take a bit longer because its a weekend).

Also, in Community, if someone helped you, or you just simply like someone's post, We give each other Bravos! That's also how you earn your rewards:)

Re: I HAVE NO TEXTING! I selected texting, but the menu cleared my selection!

CalvinW — Sat, 04 Mar 2017 17:16:00 GMT

@vinylmine Yeah, I don't know what happened. I just wanted to suggest you send the moderators a private message since it would be faster than tagging them here. But now I see that you already did that. Hope you get it resolved soon!

Re: I HAVE NO TEXTING! I selected texting, but the menu cleared my selection!

vinylmine — Sat, 04 Mar 2017 17:16:25 GMT

Well, bravo to you, then!

Re: I HAVE NO TEXTING! I selected texting, but the menu cleared my selection!

will13am — Sat, 04 Mar 2017 17:48:10 GMT

Re: I HAVE NO TEXTING! I selected texting, but the menu cleared my selection!

NDesai — Sat, 04 Mar 2017 17:51:25 GMT

@Litvinau_A wrote:
Also, in Community, if someone helped you, or you just simply like someone's post, We give each other Bravos! That's also how you earn your rewards:)

FYI, many other factors are involved to earn community rewards, not just bravos. See more details here.

Re: I HAVE NO TEXTING! I selected texting, but the menu cleared my selection!

Mary_M — Sat, 04 Mar 2017 18:04:38 GMT

Hey @vinylmine,

No texting?! I'm really sorry to hear about that, and I sympathize with you because I know how important it is to be able send/receive messages! All you have to do is send me a private message with your phone number and I'll get everything in order for you 🙂

I look forward to your message,

Mary

Re: I HAVE NO TEXTING! I selected texting, but the menu cleared my selection!

vinylmine — Sat, 04 Mar 2017 18:13:14 GMT

Whoops! I guess I should have included that in my first message! It's sent to you now

Re: I HAVE NO TEXTING! I selected texting, but the menu cleared my selection!

Pirahna97 — Sat, 04 Mar 2017 22:24:25 GMT

Hey @Mary_M

I helped my friend switch over today and also having the same issue. Send you a PM. Please help. Thanks.

Re: I HAVE NO TEXTING! I selected texting, but the menu cleared my selection!

zhadj030 — Sat, 04 Mar 2017 22:43:30 GMT

If you are reading this in the future (Yes you) then yes all you need to do is send an email to Mary up there , she (or other mods if she isnt around) is great and will fix your problem 🙂