topic Re: Can’t log in and reset isn’t sending emils in Get Support

Can’t log in and reset isn’t sending emils

Cutecorgies — Wed, 05 Jan 2022 21:13:14 GMT

Can’t get into account

Re: Can’t log in and reset isn’t sending emils

Cutecorgies — Sun, 22 Nov 2020 19:17:35 GMT

Help I don’t know how to get help

Re: Can’t log in and reset isn’t sending emils

JoyLuck — Sun, 22 Nov 2020 19:18:35 GMT

@Cutecorgies wrote:
Help I don’t know how to get help

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Can’t log in and reset isn’t sending emils

RossN — Sun, 22 Nov 2020 19:28:58 GMT

@Cutecorgies wrote:
Can’t get into account

@Cutecorgies hi if password reset doesn't work

contact a moderator you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also send a private message to the Moderators by clicking here.

Re: Can’t log in and reset isn’t sending emils

Triguy — Sun, 22 Nov 2020 19:31:38 GMT

You can send a private message to a moderator.

Here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t log in and reset isn’t sending emils

Kassie17 — Wed, 25 Nov 2020 12:54:48 GMT

You have to wait for one hour

Re: Can’t log in and reset isn’t sending emils

Jb456 — Wed, 25 Nov 2020 13:04:14 GMT

@Kassie17 Thank you for participating in the community forum's. Since the op's original post was on Sunday and today is Wednesday it is more than likely they have resolved the issue from the information the other members provided. Generally if there has not be any future posts in a few days and the previous posts supply information how to resolve the issue then there is no need to reply to a message days later.

As you're brand new welcome to the forums and keep up the good work. When you have time take a look at link below on how to navigate the forums. It may be useful for you to get started 🙂

https://productioncommunity.publicmobile.ca/t5/Community/How-to-Navigate-the-Community/m-p/609974

Re: Can’t log in and reset isn’t sending emils

Stephenhardy — Thu, 26 Nov 2020 16:02:35 GMT

Send a message to Mediator_crew

Re: Can’t log in and reset isn’t sending emils

computergeek541 — Fri, 27 Nov 2020 09:49:23 GMT

@Stephenhardy wrote:
Send a message to Mediator_crew

Hi. This quetsion was answered a few days ago with instuctions on how to do this. Also, when trying to send a private message, the message needs to be sent to Modeator_Team. If someone types in Mediator_crew, no results will show up in the user name list.