topic Re: I can not make call in Get Support

I can not make call

Rahele — Wed, 05 Jan 2022 21:12:11 GMT

Text and data work but call not. It ask me to use add-on for a local phone number.

Re: I can not make call

Helpershelper — Sat, 21 Nov 2020 17:02:41 GMT

Hi there, is it possible you've run out of minutes on your plan. If you're on the unlimited minute's plan then you'll have to reach out to a mod:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Thanks

Re: I can not make call

JoyLuck — Sat, 21 Nov 2020 17:03:02 GMT

@Rahele wrote:
Text and data work but call not. It ask me to use add-on for a local phone number.

Can you try putting a 1 in front of the number? Are you on a limited minutes plan?

Re: I can not make call

kb_mv — Sat, 21 Nov 2020 17:04:23 GMT

@Rahele wrote:
Text and data work but call not. It ask me to use add-on for a local phone number.

@Rahele What plan are you on? If it's a limited minutes plan like the $15 one, you may be out of minutes. Look in your selfserve to see if there is a line like below. If not you are out of minutes and need to buy an add on. 500 Canada wide minutes for $5.

Re: I can not make call

Jb456 — Sat, 21 Nov 2020 17:05:26 GMT

What plan are you on?

$15 by chance? Is so, on that plan you get 100 outgoing minutes. PM bills by minute not seconds and calling your voicemail costs minutes.

Log into your account and scroll to my data and add-ons. If you don't see a line like this.

That means you used all your minutes. You have to purchase an add-on. $5 for 500 Canada wide minutes.

Or are you another plan? If so have you tried putting a 1 infront of number?

Re: I can not make call

jor123 — Sat, 21 Nov 2020 17:34:51 GMT

Can you receive calls? If so, sounds like you've ran out of the 100 mins.