topic Re: bought addon data and did not get it all in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/bought-addon-data-and-did-not-get-it-all/m-p/617039#M418651 <P>Do you have money on the account as balance? If yes make the purchase again</P><P>If not contact moderators with screenshot of your cc payment</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>&nbsp;</P> Thu, 19 Nov 2020 16:01:59 GMT kselmak 2020-11-19T16:01:59Z bought addon data and did not get it all https://productioncommunity.publicmobile.ca/t5/Get-Support/bought-addon-data-and-did-not-get-it-all/m-p/617037#M418650 <P>bought 1gb of data twice, system took the money out but only 1gb data shows in the account</P><P>&nbsp;</P><DIV class="leftpanel"><DIV class="part1"><SPAN>My Plan </SPAN><SPAN>($10)</SPAN></DIV><DIV class="part1"><SPAN>Current Add</SPAN><SPAN>Ons</SPAN></DIV><DIV class="currAddonSumm"><DIV class="part2"><UL><LI><SPAN class="price-plan-option-name">1GB Add-on</SPAN></LI><LI><SPAN class="price-plan-option-name">500 min Canada-Wide Long Distance</SPAN></LI></UL><DIV class="landingPage-left-column"><DIV class="dvLandingLeft"><DIV class="landingpage-section-header">&nbsp;</DIV></DIV></DIV><DIV class="dvLandingLeft"><DIV class="landingpage-section-header"><SPAN>My Add-ons</SPAN></DIV></DIV><DIV class="dvLandingMiddle"><DIV><TABLE cellspacing="0"><TBODY><TR><TD><SPAN>1GB Add-on</SPAN></TD></TR><TR><TD><SPAN>500 min Canada-Wide Long Distance</SPAN></TD></TR></TBODY></TABLE></DIV></DIV></DIV></DIV></DIV> Wed, 05 Jan 2022 21:10:32 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/bought-addon-data-and-did-not-get-it-all/m-p/617037#M418650 MikeD2 2022-01-05T21:10:32Z Re: bought addon data and did not get it all https://productioncommunity.publicmobile.ca/t5/Get-Support/bought-addon-data-and-did-not-get-it-all/m-p/617039#M418651 <P>Do you have money on the account as balance? If yes make the purchase again</P><P>If not contact moderators with screenshot of your cc payment</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>&nbsp;</P> Thu, 19 Nov 2020 16:01:59 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/bought-addon-data-and-did-not-get-it-all/m-p/617039#M418651 kselmak 2020-11-19T16:01:59Z Re: bought addon data and did not get it all https://productioncommunity.publicmobile.ca/t5/Get-Support/bought-addon-data-and-did-not-get-it-all/m-p/617041#M418652 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/93409">@MikeD2</a>&nbsp;wrote:<BR /><P>bought 1gb of data twice, system took the money out but only 1gb data shows in the account</P><P>&nbsp;</P><DIV class="leftpanel"><DIV class="part1"><SPAN>My Plan </SPAN><SPAN>($10)</SPAN></DIV><DIV class="part1"><SPAN>Current Add</SPAN><SPAN>Ons</SPAN></DIV><DIV class="currAddonSumm"><DIV class="part2"><UL><LI><SPAN class="price-plan-option-name">1GB Add-on</SPAN></LI><LI><SPAN class="price-plan-option-name">500 min Canada-Wide Long Distance</SPAN></LI></UL><DIV class="landingPage-left-column"><DIV class="dvLandingLeft"><DIV class="landingpage-section-header">&nbsp;</DIV></DIV></DIV><DIV class="dvLandingLeft"><DIV class="landingpage-section-header"><SPAN>My Add-ons</SPAN></DIV></DIV><DIV class="dvLandingMiddle"><DIV><TABLE cellspacing="0"><TBODY><TR><TD><SPAN>1GB Add-on</SPAN></TD></TR><TR><TD><SPAN>500 min Canada-Wide Long Distance</SPAN></TD></TR></TBODY></TABLE></DIV></DIV></DIV></DIV></DIV><HR /></BLOCKQUOTE><P>On your overview page...does it show 1GB Add-on and then over to the right 2048?</P> Thu, 19 Nov 2020 16:02:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/bought-addon-data-and-did-not-get-it-all/m-p/617041#M418652 Anonymous 2020-11-19T16:02:18Z Re: bought addon data and did not get it all https://productioncommunity.publicmobile.ca/t5/Get-Support/bought-addon-data-and-did-not-get-it-all/m-p/617042#M418653 <P>Check under data and add-ons as the amount maybe combined 2048.&nbsp;&nbsp;</P><P>Also make you add and purchase add-ons.</P><P><A href="https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve" target="_blank">https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve</A></P> Thu, 19 Nov 2020 16:02:30 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/bought-addon-data-and-did-not-get-it-all/m-p/617042#M418653 Triguy 2020-11-19T16:02:30Z