topic Re: No SIM or Invalid sim card in Get Support

No SIM or Invalid sim card

martymuskeg — Wed, 05 Jan 2022 21:10:30 GMT

I will lose calls or open my phone to find it periodically gives me "No SIM" or "invalid sim card" messages. If I power the phone down and back up it sometimes resolves the problem.

What can i do

Re: No SIM or Invalid sim card

kselmak — Thu, 19 Nov 2020 16:00:16 GMT

Can you please Longin to your selfserve and check your status

If you are active please check last 4 digits of your sim against the one listed in your account

If different report phone stolen and contact moderators ASAP

Change your password and security question and when they relink or back to your sim you can report it found

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you are not active, most likely autopay failed, click on reactivate, choose to pay manually'other amount' and make the payment. Restart your phone

If you can't login, try calling your phone. If anybody answered or you get different voicemail (not Publicmobile) again contact moderators to report stolen number

Check your banking as well

Re: No SIM or Invalid sim card

geopublic — Fri, 20 Nov 2020 03:02:22 GMT

@martymuskeg Submit a ticket to Public Mobile and ask them to reset your account.

To open a ticket hit the chat bubble bottom right of your screen.

Re: No SIM or Invalid sim card

martymuskeg — Thu, 19 Nov 2020 16:03:27 GMT

I could try this but my problem is intermittent and this solution seems to be for an ongoing or constant problem??

Re: No SIM or Invalid sim card

Anonymous — Thu, 19 Nov 2020 16:05:22 GMT

@martymuskeg wrote:
I could try this but my problem is intermittent and this solution seems to be for an ongoing or constant problem??

Perhaps a slightly sloppy SIM slot. Perhaps a loose antenna.

Re: No SIM or Invalid sim card

benfatto — Thu, 19 Nov 2020 16:37:56 GMT

Perhaps you can borrow another phone for a week, or two, to try and locate the problem to your phone or PM service?

Re: No SIM or Invalid sim card

martymuskeg — Fri, 20 Nov 2020 01:32:46 GMT

I do recall some micro sim to sim adapter trimming????

I have been trying not to think about this

Re: No SIM or Invalid sim card

martymuskeg — Mon, 30 Nov 2020 01:30:22 GMT

cleaning the card face has given me 3 to 4 bars and phone function

["God" helps those that help themselves ........ Luddite]