topic Re: wait a minute... in Get Support

wait a minute...

gpixel — Wed, 05 Jan 2022 21:10:26 GMT

am I reading this correctly? why would they do this?

(4) Plans with 4G LTE data can access maximum LTE download speeds (manufacturer rated at up to 750 Mbps; expected average speeds 12-200 Mbps). Plans with 3G data may reach download speeds of up to 2.5 Mbps, with the coverage and reliability of the LTE network. Speed and signal strength may vary with your device, configuration, Internet traffic, environmental conditions, applicable network managemreent and other factors. For a description of Public Mobile’s network management practices, please see publicmobile.ca/pdfs/Optimization.pdf. Compatible device required. Data usage is rounded up each session to the nearest 10KB. Data service on BlackBerry smartphones requires the BlackBerry 10 operating system.

and then the typo... this explains why data has been garbage lately. if your device isnt receiving a good signal that 2.5mb becomes even worse... wow... fail!

Re: wait a minute...

computergeek541 — Thu, 19 Nov 2020 13:37:13 GMT

@gpixel wrote:
am I reading this correctly? why would they do this?

(4) Plans with 4G LTE data can access maximum LTE download speeds (manufacturer rated at up to 750 Mbps; expected average speeds 12-200 Mbps). Plans with 3G data may reach download speeds of up to 2.5 Mbps, with the coverage and reliability of the LTE network. Speed and signal strength may vary with your device, configuration, Internet traffic, environmental conditions, applicable network managemreent and other factors. For a description of Public Mobile’s network management practices, please see publicmobile.ca/pdfs/Optimization.pdf. Compatible device required. Data usage is rounded up each session to the nearest 10KB. Data service on BlackBerry smartphones requires the BlackBerry 10 operating system.
and then the typo... this explains why data has been garbage lately. if your device isnt receiving a good signal that 2.5mb becomes even worse... wow... fail!

This is old, outdated information. When "3g" plans were started, the original speed was set to 2.5Mbps. It was soon changed to 3Mbps shortly after.

Re: wait a minute...

gpixel — Thu, 19 Nov 2020 13:40:02 GMT

@computergeek541 hopefully this is just weather playing a factor

Re: wait a minute...

computergeek541 — Thu, 19 Nov 2020 14:36:03 GMT

@gpixel wrote:
@computergeek541 hopefully this is just weather playing a factor

It could be anything. It coud be a network capacity issue, a server issue with the site that you're using to perfomr the test, or just something random.

I'll say that it does seem slower than normal this morning. My numbers right now are closer to 2.5Mbps for downloads, but uploads are still at about 3Mbps. I wouldn't read too much into that help article.

Re: wait a minute...

gpixel — Thu, 19 Nov 2020 14:14:35 GMT

@computergeek541 I thought this was something new because i saw it in the plans and add-ons page in self serve under the terms and conditions.