topic Re: Upgrade plan in Get Support

Re: Upgrade plan

kpat99 — Wed, 05 Jan 2022 21:10:16 GMT

Hi there, I want to upgrade my plan to the 28 dollars for 2.5 gb but I do not get the option to do so when choosing change plan. Is there a way to talk or chat with somebody?

Kevin

Re: Upgrade plan

Anonymous — Thu, 19 Nov 2020 01:58:54 GMT

@kpat99 wrote:
Hi there, I want to upgrade my plan to the 28 dollars for 2.5 gb but I do not get the option to do so when choosing change plan. Is there a way to talk or chat with somebody?

Kevin

@kpat99

If you have a Quebec phone number and maybe a Quebec address (not sure) then you can select the $35 plan and it will eventually credit you back $5.

Re: Upgrade plan

computergeek541 — Thu, 19 Nov 2020 01:58:37 GMT

@kpat99 wrote:
Hi there, I want to upgrade my plan to the 28 dollars for 2.5 gb but I do not get the option to do so when choosing change plan. Is there a way to talk or chat with somebody?

Are you in Quebec? This offer is regional-based. Public Mobile has said that this plan is available to existing customers, but to my knowledge, the plan isn't available from within the self serve account, and selecting the $35 plan doesn't appear to apply a $5 discount automatically.

Re: Upgrade plan

kpat99 — Thu, 19 Nov 2020 02:02:16 GMT

Yes, I am in Quebec with a Quebec number and address. It would be nice to have some type of confirmation that I will actually receive that credit. Maybe I'll try chatting with Public Mobile tomorrow to confirm. Also, does that 5 dollar monthly credit ever come to an end?

Thanks!

Kevin

Re: Upgrade plan

Anonymous — Thu, 19 Nov 2020 02:04:20 GMT

@kpat99 wrote:
Yes, I am in Quebec with a Quebec number and address. It would be nice to have some type of confirmation that I will actually receive that credit. Maybe I'll try chatting with Public Mobile tomorrow to confirm. Also, does that 5 dollar monthly credit ever come to an end?

Thanks!

Kevin

A company representative confirmed earlier today that this is offered to existing customers. You might need to ask for it as we're not sure about the automated method.

Re: Upgrade plan

computergeek541 — Thu, 19 Nov 2020 02:11:44 GMT

@kpat99 wrote:
Yes, I am in Quebec with a Quebec number and address. It would be nice to have some type of confirmation that I will actually receive that credit. Maybe I'll try chatting with Public Mobile tomorrow to confirm. Also, does that 5 dollar monthly credit ever come to an end?

The credit keeps coming as long as you keep the plan. While Public Mobile did confirm that exisisting customers should be able to get this plan, there have been reports that getting the proper price may require assistance from a moderator. On a previious occasional when a similar plan was offered (but with a different amount of included data), the plan was listed as being $30 in the self serve account. The issue hear appears to be that the plan is coded as being $35.

Re: Upgrade plan

Korth — Thu, 19 Nov 2020 04:26:35 GMT

@kpat99

You can contact Public Mobile by having a chat with Simon bot or by sending a private msg to @CS_Agent