topic Re: Why am I getting failed messages and how do I fix it? in Get Support

Why am I getting failed messages and how do I fix it?

Starchild — Wed, 05 Jan 2022 21:10:12 GMT

My text messages don’t send quite frequently until I am at home. I get a failed to send error message

im guessing this might be due to wifi, i don’t have data turned on. And I don’t want it turned on. I didn’t think texting required internet connection?

I know it can’t be due to service because the last time I sent a text was right outside of Home Depot in Courtenay. Failed. When I got home it finally sent.

Re: Why am I getting failed messages and how do I fix it?

Staliger — Thu, 19 Nov 2020 01:40:45 GMT

@Starchild if your messages have only text, no pics, data is not needed. However, what is your phone? Iphone? Can be an issue with its messaging app.

Re: Why am I getting failed messages and how do I fix it?

RosieR — Thu, 19 Nov 2020 01:46:21 GMT

@Starchild wrote:
My text messages don’t send quite frequently until I am at home. I get a failed to send error message

im guessing this might be due to wifi, i don’t have data turned on. And I don’t want it turned on. I didn’t think texting required internet connection?

I know it can’t be due to service because the last time I sent a text was right outside of Home Depot in Courtenay. Failed. When I got home it finally sent.

Hi @Starchild you need data on when sending SMS/MMS. It doesn't use data so you don;t have to have data in your account, BUT data must be on in your device when texting.

Re: Why am I getting failed messages and how do I fix it?

Korth — Thu, 19 Nov 2020 01:45:07 GMT

If you're using an iPhone then your texts are being sent with iMessage, "enhanced" features which use some data.

Somewhere in the iMessage settings you'll see options to use "standard SMS/MMS" instead of "iMessage". You may also see options to enable across WiFi data and/or to enable/disable across cellular data.

Similar deal with Androids running RCS or other "enhanced" messaging apps.

All current PM plans have unlimited text. SMS text. Should work without a hitch.

All current PM plans have unlimited text attachments. MMS pictures. Doesn't consume billable data but still requires an active data connection. So it won't work until you configure the APN settings for Public Mobile.