topic Re: Not accepting payment in Get Support

Not accepting payment

harri_can — Wed, 05 Jan 2022 21:10:06 GMT

I am trying to pay through my master card but getting error "Already have enough balance"

Re: Not accepting payment

kb_mv — Wed, 18 Nov 2020 22:49:00 GMT

@harri_can wrote:
I am trying to pay through my master card but getting error "Already have enough balance"

@harri_can Are you showing any available funds? If you want to add funds anyway, select "other amount" even if it's the plan cost.

Re: Not accepting payment

harri_can — Wed, 18 Nov 2020 22:54:56 GMT

Still it is not accepting. It does not go to next windows which is for payment confirmation

Re: Not accepting payment

kb_mv — Wed, 18 Nov 2020 22:57:12 GMT

@harri_can wrote:
Still it is not accepting. It does not go to next windows which is for payment confirmation

@harri_can Does it get hung up on the "good things come to those who wait" thing? If it does, check your Mastercard to see if it was indeed charged. Do you have "available funds" on the account?

Re: Not accepting payment

harri_can — Wed, 18 Nov 2020 22:57:36 GMT

No . It is not going to that message . I know every month i used to pay with same way.

Re: Not accepting payment

kb_mv — Wed, 18 Nov 2020 22:58:15 GMT

@harri_can wrote:
No . It is not going to that message . I know every month i used to pay with same way.

@harri_can Contact a moderator for help.

You can contact the mods one of 2 ways. Click the chat bubble bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: Not accepting payment

JoyLuck — Wed, 18 Nov 2020 22:58:52 GMT

@harri_can wrote:
No . It is not going to that message . I know every month i used to pay with same way.

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode.

Re: Not accepting payment

hairbag1 — Wed, 18 Nov 2020 22:59:36 GMT

@harri_can wrote:
No . It is not going to that message . I know every month i used to pay with same way.

Have you tried logging out...then back in again ?

Re: Not accepting payment

darlicious — Wed, 18 Nov 2020 23:50:41 GMT

@harri_can

Follow @JoyLuck advice but reboot your device after clearing your browser. And always pick other amount.

Re: Not accepting payment

gpixel — Thu, 19 Nov 2020 00:41:15 GMT

@harri_can don't use the "amount due" option choose "other, enter the desired amount" and manually enter an amount.