topic Re: Phone doesn't recognise local numbers and says they are international nrs? in Get Support

Phone doesn't recognise local numbers and says they are international nrs?

Claudia4 — Wed, 05 Jan 2022 21:10:02 GMT

When trying to make local calls, it doesn't recognise the numbers as local. Purchased add on and still doesn't let me make calls because "we couldn't complete your call, you don't have active long distance add on". But the numbers I'm calling are all local numbers

Re: Phone doesn't recognise local numbers and says they are international nrs?

kselmak — Wed, 18 Nov 2020 21:59:53 GMT

Sounds like you are out of minutes

If on 15 plan you can either buy 500 min addon for $5 or use your data to call using TextNow or fongo

Re: Phone doesn't recognise local numbers and says they are international nrs?

JoyLuck — Wed, 18 Nov 2020 22:02:28 GMT

@Claudia4 wrote:
When trying to make local calls, it doesn't recognise the numbers as local. Purchased add on and still doesn't let me make calls because "we couldn't complete your call, you don't have active long distance add on". But the numbers I'm calling are all local numbers

Did you try putting a 1 in front of the number?

Are you out of minutes? Buying an add on is a 2 step process. First step is adding the funds and second step is buying the add on. Go into self service to make sure the add on is listed under "My Data & Add-Ons" section.

Re: Phone doesn't recognise local numbers and says they are international nrs?

Korth — Wed, 18 Nov 2020 22:39:42 GMT

Dial all numbers - local or long-distance - as 1-xxx-xxx-xxxx

If you've recently done a number port then incoming/outgoing calls might be directed improperly for a couple days (and the problem will sort itself out once the number port has fully completed).

If you're using a number which was originally allocated to a different (long-distance) number block then the problem might persist a little longer, but it will still sort itself out after a few days.

If you're on a ($15 or maybe $10) Limited Talk plan with no more prepaid minutes then you have to buy more minutes (add-on) or wait until your plan renewal buys them for you. Login Self-Serve to see how many minutes you've used up and how many minutes you have left. If you're on a ($25+) Unlimited Talk plan then this isn't an issue.

The numbers you're dialing might indeed be long-distance. If so, you can only call them by purchasing one of PM's Long-Distance add-ons or by purchasing a third-party long-distance calling card.

Talk-over-Data apps/services like FaceTime, Skype, Fongo, Whatsapp, Hangouts/Duo can be good options if you have access to data (preferably "free" data across WiFi instead of paid data across cellular).

Re: Phone doesn't recognise local numbers and says they are international nrs?

cin7 — Thu, 19 Nov 2020 06:30:45 GMT

Also, keep in mind that calls are billed by the minute...so even if you make a 30 sec call, it counts as 1 min. This doesn't apply when making toll-free calls though.

Re: Phone doesn't recognise local numbers and says they are international nrs?

cavemantoronto — Thu, 19 Nov 2020 06:41:11 GMT

@cin7 wrote:
Also, keep in mind that calls are billed by the minute...so even if you make a 30 sec call, it counts as 1 min. This doesn't apply when making toll-free calls though.

Most people have unlimtied minutes, so there's no need to keep track on an unlimited calling plan.

Re: Phone doesn't recognise local numbers and says they are international nrs?

kselmak — Thu, 19 Nov 2020 14:53:36 GMT

It does sound like metered plan though