topic Re: Changing Account Email Address in Get Support

Changing Account Email Address

nebaker — Wed, 05 Jan 2022 21:08:34 GMT

I would like to change my account email address? I believe I need a moderator.

Re: Changing Account Email Address

JoyLuck — Mon, 16 Nov 2020 20:57:09 GMT

@nebaker wrote:
I would like to change my account email address? I believe I need a moderator.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Changing Account Email Address

dabr — Mon, 16 Nov 2020 20:58:20 GMT

@nebaker wrote:
I would like to change my account email address? I believe I need a moderator.

@nebaker Yes you need to contact moderators either via the chatbot bubble bottom right of the your screen or click the envelope icon top right and send a private message to Moderator_Team and request an email change.

Re: Changing Account Email Address

Jb456 — Mon, 16 Nov 2020 21:27:00 GMT

@nebaker if you need to change your community forum email. You can do that by clicking your badge top right then my settings.

For your account email as others have said only moderators can change that for you.

Re: Changing Account Email Address

dabr — Mon, 16 Nov 2020 21:30:17 GMT

@Jb456 wrote:
@nebaker if you need to change your community forum email. You can do that by clicking your badge top right then my settings.

For your account email as others have said only moderators can change that for you.

@nebaker Just to add to what @Jb456 has suggested, it's also advised to have the same email for both the self serve account and community account to receive any community rewards you maybe eligible for.

Re: Changing Account Email Address

Rejie1078 — Tue, 17 Nov 2020 09:25:57 GMT

Re: Changing Account Email Address

Dunkman — Mon, 25 Jan 2021 18:42:00 GMT