topic Re: Received extra sim cards in Get Support

Received extra sim cards

Nancyaaskow — Wed, 05 Jan 2022 21:08:23 GMT

I have received 2 more sim cards in the mail and I am being charged $21. again.

Re: Received extra sim cards

JoyLuck — Mon, 16 Nov 2020 18:12:17 GMT

@Nancyaaskow wrote:
I have received 2 more sim cards in the mail and I am being charged $21. again.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Received extra sim cards

computergeek541 — Mon, 16 Nov 2020 18:12:15 GMT

@Nancyaaskow wrote:
I have received 2 more sim cards in the mail and I am being charged $21. again.

If this is a Public Mobile error, you will need to contact the moderators by going to https://publicmobile.ca/chatbot to open a ticket.

However, I would suggest keeping the SIM cards. If you ever need a replacement, the last thing you'll want to be doing is either be needing to find a store to sell you one or for another to arrive in the mail.

Re: Received extra sim cards

kb_mv — Mon, 16 Nov 2020 18:15:57 GMT

@Nancyaaskow Contact a moderator as indicated by @JoyLuck and @computergeek541 . They should have no issue refunding your money. If you are lucky they will tell you to keep the sims. As already stated, handy to have one around whether for yourself or to give to a friend or family member as a referral. Welcome to PM.

Re: Received extra sim cards

Nancyaaskow — Mon, 16 Nov 2020 18:19:02 GMT

Thanks for the info.