topic Why do I have amount owing when I just started and paid for my first month? in Get Support

Why do I have amount owing when I just started and paid for my first month?

danreyan — Wed, 05 Jan 2022 21:08:22 GMT

Account states I have $12 available funds, $12 balance, but I have amount owing of $13. I want to know for what this amount is for and do I need to pay it as well? I am on autopay for plan 25 and my next payment is on dec. 8...

Re: Why do I have amount owing when I just started and paid for my first month?

Staliger — Mon, 16 Nov 2020 14:12:34 GMT

@danreyan There are no hidden fees with PM. Check your transaction history. Maybe you received 10$ bonus for using code? + 2$ for autopay. As a result, next month your CC would take 13$ for service instead of 25$.

Re: Why do I have amount owing when I just started and paid for my first month?

kb_mv — Mon, 16 Nov 2020 14:17:18 GMT

@danreyan wrote:
Account states I have $12 available funds, $12 balance, but I have amount owing of $13. I want to know for what this amount is for and do I need to pay it as well? Are these Public Mobilie's HIDDEN FEES? I am on autopay for plan 25 and my next payment is on dec. 8...

@danreyan I am assuming you are on a $25 plan. With $12 in available funds the $13 owing reflects what is owed at the next renewal. What it doesn't reflect is the credits you may have for autopay, refer a friend, loyalty etc. Look at my account in the pic below. Says I owe $16 but I will really owe $0. Click on your rewards button and you will see that I will in fact owe $0 according to PM. This is where you will see your rewards applied. There are no hidden fees on any type.

Re: Why do I have amount owing when I just started and paid for my first month?

Dtack — Mon, 16 Nov 2020 14:17:34 GMT

It sounds like everything is correct - you signed up and then if you used a $10.00 referral code this will be applied to your next months billing charge as well as the $2.00 off for autopay. The only (hidden) fee is taxes - not really a hidden fee - just something we all have to pay and is different depending on the Province in which you reside. Welcome to Public Mobile - I'm sure you will love the savings!

Re: Why do I have amount owing when I just started and paid for my first month?

kselmak — Mon, 16 Nov 2020 14:21:12 GMT

It's for the next cycle

AND it doesn't account for any rewards coming to you

If you want to see the amount that will be deducted from your credit card head over to rewards section, it will give you a projection accounting for your rewards

Don't forget to add tax to have the exact amount.

For this cycle you already paid so you are fine

Re: Why do I have amount owing when I just started and paid for my first month?

danreyan — Mon, 16 Nov 2020 14:24:59 GMT

OK. Got it,Thank you

Re: Why do I have amount owing when I just started and paid for my first month?

Jb456 — Mon, 16 Nov 2020 14:48:49 GMT

You will actually owe less.

I presume you're on the $25 plan

Currently what you see is the amount owed for your next payment due date however you should have an additional $2 showing in your account under "My rewards" next to auto-pay it like says ($2)

The $12 currently in your balance are.

$10 for a referral code you used for a $10 signup bonus.

$2 for your auto payment when you first signed up and made your payment. The system can't automatically credit this at signup so they manually apply it to your balance.

Then you should see $2 under your my rewards section next to auto-pay. That is for next payment due date.

At payment due date the system will first apply that $2 credit to your balance bringing it to $14 then charging your card $11 plus province taxes.

If you signed up for some type of promo where its second 30 days free. Then the balance will stay in your account till it's eventually time to make a payment yourself.

Re: Why do I have amount owing when I just started and paid for my first month?

danreyan — Mon, 16 Nov 2020 14:26:01 GMT

thank you

Re: Why do I have amount owing when I just started and paid for my first month?

danreyan — Mon, 16 Nov 2020 14:26:48 GMT

thank you so much

Re: Why do I have amount owing when I just started and paid for my first month?

Jb456 — Mon, 16 Nov 2020 14:29:29 GMT

Welcome to Public Mobile 🙂

Re: Why do I have amount owing when I just started and paid for my first month?

danreyan — Mon, 16 Nov 2020 14:35:36 GMT

🤣thank you

Re: Why do I have amount owing when I just started and paid for my first month?

AE_Collector — Mon, 16 Nov 2020 21:39:06 GMT

Being a Prepaid plan it is just letting you know how much is needed for your next renewal. In this case you need less than normal due to your existing credits. Not everyone has payment set up to their credit card so they need to know how much is needed so they can buy vouchers etc....

AE_Collector

Re: Why do I have amount owing when I just started and paid for my first month?

Jeanetta — Sun, 27 Jun 2021 14:08:29 GMT

I’m having the same confusion and i can’t figure my amount owing out. Seems like an unnecessarily convoluted way to do things.

Re: Why do I have amount owing when I just started and paid for my first month?

Yummy — Sun, 27 Jun 2021 14:17:29 GMT

PM's billing page is very confusing for sure. I had same complain after signing up but so far I was never overcharged. You just have to live through a month or two of your service until bill becomes more 'readable'.

Just keep track of your charges - what you expect to pay and how much you have been actually charged. Community awards, auto-pay, etc. perks might convolute your bill - what you see on your account and what you actually pay.

Just be aware - PM will take your payments from your PM account first and then top up charging your card. You can read in this forum how to prevent service interruption adding funds to your account few days before billing day (known as hybrid payment).

Re: Why do I have amount owing when I just started and paid for my first month?

Anonymous — Sun, 27 Jun 2021 14:31:27 GMT

@Jeanetta : Those top few lines in your self-serve are:

1. Available Funds: this is your balance on account. Always only ever 0 or more.

2. A date: this is the start date of your new term. - your renewal date - if not on autopay (why not) then pay before that date and preferably before 11:59pm ET.

3. Payment for next cycle: the amount of your plan.

4. Amount owing: this is 3 - 1 but never negative.

Edit: lol and to answer the question...4 is for your next renewal but doesn't calculate any rewards in the calculation.