topic Re: data add on in Get Support

data add on

tamaraxo12 — Wed, 05 Jan 2022 21:06:33 GMT

bought data and it was not out on my account to use

Re: data add on

Jb456 — Fri, 13 Nov 2020 12:24:37 GMT

Two steps to buy an add-on.

1 add money to account

2 buy the add-on

Is the money for your add-on possibly in your available balance? If so now go buy the add-on.

Re: data add on

cellphoneuser1 — Fri, 13 Nov 2020 12:25:40 GMT

If the money is still in available funds, go back and purchase the add-on now. It doesn't let you buy an add-on if the funds aren't there.yet.

Re: data add on

tamaraxo12 — Fri, 13 Nov 2020 12:25:46 GMT

i added the funds and bought the add on and it went thru from my bank but didnt get added on to my account

Re: data add on

cellphoneuser1 — Fri, 13 Nov 2020 12:27:39 GMT

@tamaraxo12 Doing the steps doesn't buy the add-on if the funds aren't there yet. It only adds funds. I know that doesn't make sense but that's the way it is. Do the process again to buy it.

Re: data add on

tamaraxo12 — Fri, 13 Nov 2020 12:29:36 GMT

it shows i have 200 of data but its not working

Re: data add on

Jb456 — Fri, 13 Nov 2020 12:30:33 GMT

@tamaraxo12 reboot your phone if data now shows under my data & add-ons

Re: data add on

cellphoneuser1 — Fri, 13 Nov 2020 12:31:50 GMT

@tamaraxo12 Did you use data before? If this is your first time, you might have change your APN settings.

Re: data add on

Triguy — Fri, 13 Nov 2020 12:46:47 GMT

Check and make sure you have the APN settings.

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F