topic Re: cant get second phone ported over properly in Get Support

cant get second phone ported over properly

trevtesl — Wed, 05 Jan 2022 21:06:30 GMT

Ported my phone over no problem..instant gratification ! 🙂

Went to port my son's phone over and no dice. He can send and call out but can't receive calls and apparently is missing texts as well. Been two weeks now and running out of options from the community boards. ( start stop/ reset/ airplane mode then restart etc etc etc )

Help ?

Re: cant get second phone ported over properly

JoyLuck — Fri, 13 Nov 2020 05:04:48 GMT

@trevtesl wrote:
Ported my phone over no problem..instant gratification ! 🙂
Went to port my son's phone over and no dice. He can send and call out but can't receive calls and apparently is missing texts as well. Been two weeks now and running out of options from the community boards. ( start stop/ reset/ airplane mode then restart etc etc etc )
Help ?

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and type in port request.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: cant get second phone ported over properly

hairbag1 — Fri, 13 Nov 2020 05:14:11 GMT

@trevtesl wrote:
Ported my phone over no problem..instant gratification ! 🙂
Went to port my son's phone over and no dice. He can send and call out but can't receive calls and apparently is missing texts as well. Been two weeks now and running out of options from the community boards. ( start stop/ reset/ airplane mode then restart etc etc etc )
Help ?

Have son clink this link...

https://publicmobile.ca.ada.support/chat/

Type "port request" to open a ticket with moderators.

Watch the little envelope icon on top right side of page will be highlighted when the moderators respond to your inquiry.

Re: cant get second phone ported over properly

geopublic — Fri, 13 Nov 2020 05:18:48 GMT

@trevtesl Wow, two weeks ports usually complete within 4 hours. You need to submit a ticket asap for help.