topic Re: receiving sms in Get Support

receiving sms

Airplane007 — Wed, 05 Jan 2022 21:05:27 GMT

i just transfered my mobile line from rogers , is been 24hours and i cant receive no sms

Re: receiving sms

computergeek541 — Wed, 11 Nov 2020 21:42:37 GMT

@Airplane007 wrote:
i just transfered my mobile line from rogers , is been 24hours and i cant receive no sms

Are you receiving phone calls? If not that would means that your port has failed. If you re-insert your Rogers SIM card, does the servcie still work?

Re: receiving sms

Airplane007 — Wed, 11 Nov 2020 21:43:58 GMT

yes it still works

Re: receiving sms

Airplane007 — Wed, 11 Nov 2020 21:46:03 GMT

yes it still works but i can text and call with my new public mobile line , also i have to rogers number when i text or call, my friends receive my text but i dont receive theres

Re: receiving sms

NDesai — Wed, 11 Nov 2020 23:56:14 GMT

@Airplane007 wrote:
yes it still works

~~Login to your self-serve account and try to port in your number again~~. Leave the Rogers sim in your phone as you might have to authenticate the port via sms if Rogers offers it. More details here: Port Fraud Protection (publicmobile.ca)

Re: receiving sms

kb_mv — Wed, 11 Nov 2020 21:46:23 GMT

@Airplane007 It sounds like your port failed. Did you respond to the SMS from Rogers authorizing the port to Public Mobile? If not this would explain it. Put your Rogers sim back in. Contact a moderator as described below with Port Request as a subject. You will receive a SMS on your Rogers sim. Reply to it and leave it in until it stops working. Then insert PM sim, port complete.

You can contact the mods one of 2 ways. Click the chat bubble bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: receiving sms

Luddite — Wed, 11 Nov 2020 23:49:26 GMT

@NDesai wrote:
@Airplane007 wrote:
yes it still works
Login to your self-serve account and try to port in your number again. Leave the Rogers sim in your phone as you might have to authenticate the port via sms if Rogers offers it. More details here: Port Fraud Protection (publicmobile.ca)

@NDesai Thought port-in to an activated account required moderator assistance?

Re: receiving sms

NDesai — Wed, 11 Nov 2020 23:55:50 GMT

@Luddite wrote:
@NDesai wrote:
@Airplane007 wrote:
yes it still works
Login to your self-serve account and try to port in your number again. Leave the Rogers sim in your phone as you might have to authenticate the port via sms if Rogers offers it. More details here: Port Fraud Protection (publicmobile.ca)
@NDesai Thought port-in to an activated account required moderator assistance?

Oh wow, that's still the case eh. The help article lists a phone number to call to initiate the port in request, so that's another option.