topic Re: Transferred to a different service provider. in Get Support

Transferred to a different service provider.

jommiejr — Wed, 05 Jan 2022 21:05:24 GMT

Good day,

I was on Public Mobile but i recently transferred to a different provider. I ported my number so I could use it with my new service.

Currently, I am not able to access my selfserve. I was paying thru autopay and was not able to change this before I ported my number. Does PM have an access to my credit card and still deduct my monthly fee? Or this means that I am already out of Public Mobile and they cannot charge me.

Thank you.

Re: Transferred to a different service provider.

JoyLuck — Wed, 11 Nov 2020 21:01:16 GMT

@jommiejr wrote:
Good day,

I was on Public Mobile but i recently transferred to a different provider. I ported my number so I could use it with my new service.

Currently, I am not able to access my selfserve. I was paying thru autopay and was not able to change this before I ported my number. Does PM have an access to my credit card and still deduct my monthly fee? Or this means that I am already out of Public Mobile and they cannot charge me.

Thank you.

Once your number is ported out to a new provider, your account with PM is closed automatically. Nothing to worry about.

Re: Transferred to a different service provider.

hairbag1 — Wed, 11 Nov 2020 21:01:17 GMT

Once your number is succcessfully ported out of PM, your PM account is closed.

Re: Transferred to a different service provider.

dabr — Wed, 11 Nov 2020 21:04:15 GMT

@jommiejr wrote:
Good day,

I was on Public Mobile but i recently transferred to a different provider. I ported my number so I could use it with my new service.

Currently, I am not able to access my selfserve. I was paying thru autopay and was not able to change this before I ported my number. Does PM have an access to my credit card and still deduct my monthly fee? Or this means that I am already out of Public Mobile and they cannot charge me.

Thank you.

You'll need to contact moderators now either via the chatbot bubble bottom right or click on the envelope icon (top right) and send a private message to Moderator_Team.

Edit: If you didn't remove your CC from your account contact the moderators or phone your CC company to make sure no further charges from PM occur as occasionally that has happened to other users in the past.

Re: Transferred to a different service provider.

esjliv — Wed, 11 Nov 2020 21:03:20 GMT

Hello @jommiejr ,

In case you are still in the middle of being ported over to the new provided and you are concerned you may get charged (if your renewal is very soon) check in with the Public Mobile moderators to make sure.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen to talk to SIMon the chat bot or link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

2 - Contact the Public Mobile Moderator_Team via private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transferred to a different service provider.

jommiejr — Wed, 11 Nov 2020 21:03:49 GMT

Thank you for your reply.

Does this mean I will not be charge for the next months? I am just making sure because I still received a promotional email from PM.

Re: Transferred to a different service provider.

JoyLuck — Wed, 11 Nov 2020 21:07:21 GMT

@jommiejr wrote:
Thank you for your reply.

Does this mean I will not be charge for the next months? I am just making sure because I still received a promotional email from PM.

You will not be charged if your number has been ported out. Your account is closed automatically, which is the reason you cannot log in.

Re: Transferred to a different service provider.

jommiejr — Wed, 11 Nov 2020 21:13:43 GMT

Thank you so much for your replies.

I did sent a private message to the moderator.

Such a great helping community out here.

Thank you.

Re: Transferred to a different service provider.

Korth — Wed, 11 Nov 2020 22:37:06 GMT

@jommiejr wrote:
I am just making sure because I still received a promotional email from PM.

If you signed up for those emails then you'll probably keep getting them until you unsubscribe yourself.

You might even still get 51xx SMS offers from PM ... I don't know, I've never left PM or tested it, lol.

But, as others have said, your account has closed and closed accounts cannot charge your credit card.

Re: Transferred to a different service provider.

darlicious — Wed, 11 Nov 2020 23:21:50 GMT

@jommiejr

It doesnt hurg to be extra safe and have the moderators remove your credt card info from your deactivated account. The issue @dabr mentioned is exceedingly rare....you're more likely to be struck by lightning. Good luck with your new provider....youll probably miss the community though.

Re: Transferred to a different service provider.

RosieR — Wed, 11 Nov 2020 23:52:49 GMT

@jommiejr wrote:
Thank you so much for your replies.

I did sent a private message to the moderator.

Such a great helping community out here.

Thank you.

@jommiejr sorry to see you go but we wish you the best 🙂

Re: Transferred to a different service provider.

jommiejr — Fri, 13 Nov 2020 16:22:03 GMT

For sure. Never used this feature (Community) until now since I never had a problem with Public Mobile 😉

Re: Transferred to a different service provider.

hairbag1 — Fri, 13 Nov 2020 16:38:57 GMT

@jommiejr...

what made you decide to go elsewhere ? Did you find a more attractive provider that you could share their info with us.

We're always open to good deals !!