topic Re: old user returning in Get Support

old user returning

dalemobile — Wed, 05 Jan 2022 21:05:00 GMT

hello. I was with p/m a number of months ago, and now resigned up. I wish to get into the community, but it seems that my old info doesn't let me now set a "new" community log in

Re: old user returning

cellphoneuser1 — Wed, 11 Nov 2020 05:50:09 GMT

@dalemobile Welcome back. You don't need a new community login. You can use the old community login. For rewards, change the email address for the community login to match your self serve account.

Re: old user returning

JoyLuck — Wed, 11 Nov 2020 05:50:30 GMT

@dalemobile wrote:
hello. I was with p/m a number of months ago, and now resigned up. I wish to get into the community, but it seems that my old info doesn't let me now set a "new" community log in

Could you give us more details on what you are trying to do? You are using your community account right now that was created on 09-08-2019 11:34 PM.

Re: old user returning

dalemobile — Wed, 11 Nov 2020 05:51:26 GMT

Yes, and I tried that .. but no go???? gave me an error message

Re: old user returning

dalemobile — Wed, 11 Nov 2020 05:53:35 GMT

Hmm .. ?? .. oh, ok .. well maybe I am in then .. ok, will try to continue to converse in the community then .. I have some question to ask .. thanks

Re: old user returning

cellphoneuser1 — Wed, 11 Nov 2020 05:54:14 GMT

Are you doing it from https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile ?

Re: old user returning

JoyLuck — Wed, 11 Nov 2020 06:21:28 GMT

Re: old user returning

Korth — Wed, 11 Nov 2020 17:50:30 GMT

@dalemobile

You probably already know that PM Self-Serve and PM Community are different things with different logins. They need to be linked with the same email address if you want Community Rewards applied to your account.

The PM Community forum software won't let "new" users register with existing email addresses. You can ask @CS_Agent to fix mismatched email addresses, and to perhaps retroactively apply recent Community Rewards which might have been displaced.

There could be similar issues if you used AutoPay on your old account and want to use AutoPay again on your new account - your credit card number could already be "in use" by a "different" account - but the PM Mods can fix this as needed, too.

If your old account was terminated then any available funds, add-ons, SIM card, phone number, Rewards (Loyalty, Referrals) attached to it are gone forever. If it hasn't already been too long (and the account is still suspended/inactive) then you can still use it to claim those things.

Re: old user returning

LurganIeUk — Wed, 11 Nov 2020 17:54:28 GMT

@dalemobile

To collect Community rewards you need to use your same email here as the one you use to login to My Account.

Re: old user returning

Lorne2 — Wed, 27 Jan 2021 02:52:11 GMT

Yes

Re: old user returning

Anonymous — Wed, 27 Jan 2021 03:00:20 GMT

@Lorne2 wrote:
Yes

@Lorne2 : Yes what? To who?

Re: old user returning

LurganIeUk — Wed, 27 Jan 2021 03:00:37 GMT

@dalemobile wrote:
Yes, and I tried that .. but no go???? gave me an error message

Ok so using your old nom de plume, are you using the old password attached to it?

If an issue do the forgot password process.

Re: old user returning

computergeek541 — Wed, 27 Jan 2021 04:40:28 GMT

@Lorne2 wrote:
Yes

As you were replying to a question asked of @dalemobile , are you in control of that account as well as the Lorne2 account?