topic Re: Self serve sim crap in Get Support

Self serve sim crap

RitaAnn — Wed, 05 Jan 2022 21:04:48 GMT

I lost my sim chip before I even got to use it. I have bought a new one and can not set up my self serve because my new sim is not activated and I can not receive the 6 digit code due to not having the original sim chip therefore I do not have the number. Please help me!!

Re: Self serve sim crap

kb_mv — Tue, 10 Nov 2020 22:35:29 GMT

@RitaAnn wrote:
I lost my sim chip before I even got to use it. I have bought a new one and can not set up my self serve because my new sim is not activated and I can not receive the 6 digit code due to not having the original sim chip therefore I do not have the number. Please help me!!

@RitaAnn Pretty simple fix. Contact a moderator. They will help get you sorted out.

You can contact the mods one of 2 ways. Click the chat bubble bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system; If you can't do this way because of no self serve account go to the direct message link below.

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: Self serve sim crap

benfatto — Tue, 10 Nov 2020 22:46:39 GMT

@RitaAnn Not sure, but seems you did not activate the first SIM? If so just proceed with a new activation using the new one here: https://activate.publicmobile.ca

Re: Self serve sim crap

LurganIeUk — Tue, 10 Nov 2020 23:02:14 GMT

Try the old sim in activate.

Try the new sim in activate.

Key the number in and move to next field.

If a red message pops up just to the right of the box where you entered the sim number, it will say invalid sim.

Message = Sim has been activated

No message = Sim is not activated

Re: Self serve sim crap

NDesai — Wed, 11 Nov 2020 00:34:04 GMT

@RitaAnn Please clarify if you activated the sim you lost. If you did, you should've created an account already by providing your email and password. In this case, login to your self-serve account, and change the sim card number. If you did not activated the sim you lost, simply activate a line using the new sim card.

If you activated a line at a store, only then you create a self-serve account which requires verification through a text message.