topic Re: No Service in Get Support

No Service

megaman123 — Wed, 05 Jan 2022 21:04:37 GMT

So yesterday I notice my iphone 4 says No Service. I took out the sim and put it in my moto e2 and same thing. So then I put it in my iphone 7 and same thing.

As you can see, I've barely used the phone. My cycle starts on the 5th.

I believe it was February I got this sim card and I hardly use it as I use my work phone 95% of the time. Could this card be corrupt? It doesn't appear that anyone is reporting an outage.

Data & Add-Ons Amount Used
100 Minutes Canada-Wide Talk
3 / 100 MIN
250 MB at 3G speed
21.082 / 250 MB

Re: No Service

Jb456 — Tue, 10 Nov 2020 12:27:49 GMT

Log into your account and click change sim card. Green arrow on picture below.

It will show the last 4 digits of the sim card. Now take the sim out of your phone. Do they match?

Re: No Service

Mattredwingsfan — Tue, 10 Nov 2020 12:31:24 GMT

If you have already tried your SIM in another phone I would suggest Contacting the moderators and ask them to reset your service for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.

Cheers & Good Luck

Re: No Service

Lemony_Snicket — Tue, 10 Nov 2020 13:25:08 GMT

@megaman123 , it does look like your account is active. As suggested, check to make sure that you have not been a victim of a SIM card swap scam.

Re: No Service

geopublic — Tue, 10 Nov 2020 14:39:21 GMT

@megaman123 If the sim number doesn't match then somebody has taken control of your phone number so best to secure your bank, cc and online accounts.

If the sim card number matches then your account needs to be reset by Public Mobile. Either way submit a ticket for help.

Re: No Service

megaman123 — Wed, 11 Nov 2020 04:38:01 GMT

Thx.

Well the last 4 digits of the SIM do not match.

I have submitted a ticket.

Question, how does that affect my cc and bank account? I have never used online banking on a phone.

Re: No Service

computergeek541 — Wed, 11 Nov 2020 04:30:05 GMT

@megaman123 wrote:
Thx.

Well the last 4 digits of the SIM do not match.

I have submitted a ticket.

Question, how does that affect my cc and bank account?

This means that someone has switched your service to a different SIM card. At the very least, this means that you're paying for a service but someone else is using it. if the person somehow has access to your banking login information, the person who is using your service could get into your account by using your phone to confirm the login request. Immediately block the service by reporting your phone as lost/stolen in your self serve account.

Re: No Service

JoyLuck — Wed, 11 Nov 2020 04:30:35 GMT

@megaman123 wrote:
Thx.

Well the last 4 digits of the SIM do not match.

I have submitted a ticket.

Question, how does that affect my cc and bank account?

Have a look at this article.

https://www.cnet.com/how-to/sim-swap-fraud-how-to-prevent-your-phone-number-from-being-stolen/

Re: No Service

megaman123 — Wed, 11 Nov 2020 04:49:19 GMT

I have now suspended my phone service until someone gets back to me regarding the ticket I submitted.

Re: No Service

Anonymous — Wed, 11 Nov 2020 04:52:52 GMT

@megaman123 wrote:
I have now suspended my phone service until someone gets back to me regarding the ticket I submitted.

And change the password. Since they have already got in, they could resume service and port out anyway.

And go check all your financial logins for any improper activity.

Re: No Service

RosieR — Wed, 11 Nov 2020 05:14:28 GMT

@megaman123 wrote:
Thx.

Well the last 4 digits of the SIM do not match.

I have submitted a ticket.

Question, how does that affect my cc and bank account? I have never used online banking on a phone.

@megaman123 sorry to hear this is happening to you. Fraudsters are everywhere! 😡

As you have already submitted a ticket for the moderators, I hope you get a response asap.

Moderators are available:
-- Monday to Friday from 8 AM to midnight Eastern time.
-- Saturday and Sunday from 8 AM to 10 PM Eastern time.

The moderators will ask you questions to prove you are the owner of the account. This is normal. These were the questions that I answered when I contacted them recently.

Please provide us your phone number plus 3 of the following, matching up your account:
1. Last top-up amount and the date
   2. Last four digits of a registered credit card
   3. Account number
   4. Last add-on purchased and the date
   5. Email address

Ask them to switch the phone service back to the sim that's currently in your phone.

Stay safe!

Re: No Service

Jb456 — Wed, 11 Nov 2020 05:31:49 GMT

@megaman123 pretty much anything you had attached to the phone number can be compromised.

Examples:

Facebook

Instagram

Bank accounts

Credit cards

Any other apps that used your phone number. Like Uber, etc.

You should start securing everything immediately.

Sorry this has happened to you!

Re: No Service

megaman123 — Wed, 11 Nov 2020 15:39:12 GMT

How will the mods be contacting me?

Re: No Service

Dunkman — Wed, 11 Nov 2020 15:43:32 GMT

@megaman123 wrote:
How will the mods be contacting me?

@megaman123

Via private message. Check the envelope icon on the upper right corner of website.

Re: No Service

megaman123 — Wed, 11 Nov 2020 19:28:38 GMT

The mod said the following:

"Reset the network settings on General Management, turn off the cellphone, remove the SIM card from your phone, wait for 2 minutes, then, insert it back-in and test the services. Change the state account from Lost-Stolen to Active."

I did that and I have my phone back. I dialed my other phone and it worked.

Data & Add-Ons	Amount Used
100 Minutes Canada-Wide Talk	3 / 100 MIN
250 MB at 3G speed	21.082 / 250 MB