topic Re: Pausing my plan in Get Support

Pausing my plan

Pstone — Wed, 05 Jan 2022 21:04:26 GMT

Is it possible to pause my plan and still keep my number? I’m not using my phone as I’m working from home.

Re: Pausing my plan

esjliv — Tue, 10 Nov 2020 03:20:53 GMT

Hello @Pstone ,

You can suspend your plan up to 90 days without losing your phone number/account with PM.

Help articles for your review, related to this:

https://www.publicmobile.ca/en/bc/get-help/articles/pause-your-plan

https://www.publicmobile.ca/en/bc/get-help/articles/reactivate-a-suspended-plan

Steps to Suspend (follow the Lost Phone steps):

https://www.publicmobile.ca/en/bc/get-help/articles/lost-or-stolen-phone

Re: Pausing my plan

Anonymous — Tue, 10 Nov 2020 03:18:27 GMT

@Pstone wrote:
Is it possible to pause my plan and still keep my number? I’m not using my phone as I’m working from home.

Yes. Renew every ~4 months. You then have a "month" of service and then ~3 months suspended. Don't go over say 85 days suspended or else you lose it all.

Re: Pausing my plan

JoyLuck — Tue, 10 Nov 2020 03:19:03 GMT

@Pstone wrote:
Is it possible to pause my plan and still keep my number? I’m not using my phone as I’m working from home.

Yes, you can. You have 90 days from your renewal date to pay. Pay on the 85th day in case there are problems. Remove autopay.

Re: Pausing my plan

Jb456 — Tue, 10 Nov 2020 03:19:32 GMT

Not pause but you can let your account go into suspended status at next payment due date. Remember at 90 days the account is deleted and number is gone so set a reminder to log in around 85 day mark and reactivate your account.

Just disable auto-pay if you have auto-pay on. You can do this by calling 611 or through your account. Click payment then manage auto-pay.

Or you can simply remove your card for time being. Click payment then bottom left manage my card.

At next payment due date the system won't get any money and your account will be in suspended status. Reminder to set reminder for around 85 day mark to reactivate.

Re: Pausing my plan

computergeek541 — Tue, 10 Nov 2020 03:21:32 GMT

@Pstone wrote:
Is it possible to pause my plan and still keep my number? I’m not using my phone as I’m working from home.

There's no official "pause" feature. You can report your phone as lost/stolen, but that will not "pause" your plan's remaining time from being used up. Deliberately not paying so that your plan doesn't renew is an option, but be careful not to allow the account to be suspended for 90 days or your account will close.

Re: Pausing my plan

Pstone — Tue, 10 Nov 2020 03:22:43 GMT

Thank you. So I can’t go more than 90 days without paying. Does a suspended account affect my credit rating.

Re: Pausing my plan

JoyLuck — Tue, 10 Nov 2020 03:26:53 GMT

@Pstone wrote:
Thank you. So I can’t go more than 90 days without paying. Does a suspended account affect my credit rating.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Self-Serve-Account-Management/ta-p/245798

Missed Payments

No effect on credit ratings.

If you miss a payment due date, your account will be put into a suspended state, meaning you will be unable to use your phone services. You will have up to 90 days to make a payment, and after doing so your payment cycle with restart and your service will resume. After 90 days, suspended accounts are permanently deactivated.

Re: Pausing my plan

esjliv — Tue, 10 Nov 2020 03:23:54 GMT

@Pstone ,

Suspending your account will not affect your credit rating.

Re: Pausing my plan

computergeek541 — Tue, 10 Nov 2020 03:24:19 GMT

@Pstone wrote:
Thank you. So I can’t go more than 90 days without paying. Does a suspended account affect my credit rating.

No, it doesn't. Public Mobile never ran a credit check on you.

Re: Pausing my plan

NDesai — Tue, 10 Nov 2020 03:34:37 GMT

@Pstone If you are planning to suspend your account for an extended period of time, please have this a read. If you are on a plan that is currently available, you might want to downgrade your plan to $15 one so you pay minimum amount to keep your account active.