topic Re: Plan & AddOns - ERROR in Get Support

Plan & AddOns - ERROR

fivecinco05 — Wed, 05 Jan 2022 21:04:02 GMT

When logged into my account, I click on the Plan & AddOns tab, which takes me to an error page. Hopefully this is being worked on, if not I just wanted to bring attention to the issue.

Re: Plan & AddOns - ERROR

JK8 — Mon, 09 Nov 2020 20:35:20 GMT

@fivecinco05 wrote:
When logged into my account, I click on the Plan & AddOns tab, which takes me to an error page. Hopefully this is being worked on, if not I just wanted to bring attention to the issue.

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. You can try a different browser.

Re: Plan & AddOns - ERROR

Triguy — Mon, 09 Nov 2020 20:35:02 GMT

Try waiting an hour and try again.

Re: Plan & AddOns - ERROR

kb_mv — Mon, 09 Nov 2020 20:35:17 GMT

@fivecinco05 It works fine on my account. Did you log out and try again?

Re: Plan & AddOns - ERROR

computergeek541 — Mon, 09 Nov 2020 22:32:31 GMT

@fivecinco05 wrote:
When logged into my account, I click on the Plan & AddOns tab, which takes me to an error page. Hopefully this is being worked on, if not I just wanted to bring attention to the issue.

This things happen every once in a while. Usually, if you try loading your account page at a later time, things usually will have been resolved with you needing to do anything. I'm not sure that the incognito mode method would work, but it's worth a try. From what i've found, the incognito mode method is is usually best for when the self serve website loads a completely blank website, but even then , this "trick" seems to only be a temporary work-around for some web browsers to a general website issue.

Re: Plan & AddOns - ERROR

fivecinco05 — Mon, 09 Nov 2020 22:39:34 GMT

Working now, thanks!