topic Re: Sent an invalid Sim card advise company email address in Get Support

Sent an invalid Sim card advise company email address

WJ1 — Wed, 05 Jan 2022 21:03:58 GMT

require email address for company that charged $10. for invalid Sim card

Re: Sent an invalid Sim card advise company email address

totalUser — Mon, 09 Nov 2020 19:01:46 GMT

Where did you order the sim?

If here you can contact mods directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If not, you will have to contact retailer

Re: Sent an invalid Sim card advise company email address

JK8 — Mon, 09 Nov 2020 19:02:11 GMT

@WJ1 wrote:
require email address for company that charged $10. for invalid Sim card

Was your cc charged.

If yes then put sim in phone and see if it works.

If no try activating again in 1 hour. The sim might be locked after too many attempts.

To contact moderators choose chat bubble in lower right hand corner and follow the prompts.

Re: Sent an invalid Sim card advise company email address

Jb456 — Mon, 09 Nov 2020 19:01:33 GMT

@WJ1 see your other thread on link below. We are trying to help you!

https://productioncommunity.publicmobile.ca/t5/Getting-Started/New-Sim-card-invalid/m-p/613440#M126603

Re: Sent an invalid Sim card advise company email address

totalUser — Mon, 09 Nov 2020 19:05:50 GMT

@WJ1

Why do you think it's invalid?

Did you try to activate it?

If activation crashed you will need to wait for an hour and try again as your sim may be locked by your original activation season. It is on hold for about 50 minutes.

Try using incognito mode and clean your cache.

Also don't use apartment field in cc info

Don't make space in postal code.

If you activated but sim doesn't work on your phone, try it in different phone. You can go to Telus or Koodo store and ask them for a loaner. Your phone may be locked or even incompatible

Re: Sent an invalid Sim card advise company email address

WJ1 — Wed, 11 Nov 2020 07:28:19 GMT

Wait did not work by itself had to clean history and cashe

Thank you