topic Re: New Sim card invalid in Get Support

New Sim card invalid

WJ1 — Wed, 05 Jan 2022 21:03:56 GMT

Cannot activate account Advised new Sim Card invalid

Re: New Sim card invalid

JK8 — Mon, 09 Nov 2020 19:11:58 GMT

@WJ1 wrote:
Cannot activate account Advised new Sim Card invalid

Was your cc charged?

If yes, then put sim in phone and see if it works.

If no, try activating again in 1 hour. The sim might be locked after too many attempts.

Re: New Sim card invalid

Jb456 — Mon, 09 Nov 2020 18:56:27 GMT

@WJ1

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incognito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂

Re: New Sim card invalid

kselmak — Mon, 09 Nov 2020 19:14:14 GMT

It's probably locked in the old setup l session. Wait for an hour and try again.

Where did you get your sim?

I've heard of some sellers on Amazon preactivating them. Try using it in your phone

Re: New Sim card invalid

Triguy — Mon, 09 Nov 2020 19:13:12 GMT

Did you switch from another provider ? If so then your phone maybe locked and you would need to contact them to unlock it.