topic Re: Help needed. Can not send Text messages in Get Support

Help needed. Can not send Text messages

Terry4 — Wed, 05 Jan 2022 21:03:50 GMT

Need help to access online account so that i can speak to someone as i can not send text messages

Re: Help needed. Can not send Text messages

JoyLuck — Mon, 09 Nov 2020 17:19:57 GMT

@Terry4 wrote:
Need help to access online account so that i can speak to someone as i can not send text messages

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Help needed. Can not send Text messages

totalUser — Mon, 09 Nov 2020 17:23:10 GMT

@Terry4

What happens when you try to send, does it tone out?

Are you trying to send mms or text? For mms you must turn on data.

Can you try different texting app?

Can you test your sim in different phone?

Re: Help needed. Can not send Text messages

popping — Mon, 09 Nov 2020 17:27:33 GMT

@Terry4 wrote:
Need help to access online account so that i can speak to someone as i can not send text messages

If you are using iMessage on your iPhone, you need to configure your iMessage enable sending/receiving text messages.

Under iPhone Messages settings:
iMessage = enabled

SMS/MMS
MMS Messaging = enabled
Group Messaging = enabled
All other Messages settings are disabled

How do you know what message type you are sending or receiving on iPhone?
Messages with green bubbles are normal SMS/MMS text messages.
Message with blue bubbles are sent via the iMessage

Re: Help needed. Can not send Text messages

HALIMACS — Mon, 09 Nov 2020 17:31:18 GMT

@Terry4 Can you use your phone to make or receive voice calls? As others have indicated, it's possible your Message app may be set to iMessage or perhaps chat settings under Message settings need to be changed.

Re: Help needed. Can not send Text messages

JK8 — Mon, 09 Nov 2020 17:31:15 GMT

@Terry4 wrote:
Need help to access online account so that i can speak to someone as i can not send text messages

Check this setting;

The SMSC needs to be set to +16475800172.

Re: Help needed. Can not send Text messages

LurganIeUk — Mon, 09 Nov 2020 17:32:41 GMT

What brand of phone and model do you have?

Does data work?

Re: Help needed. Can not send Text messages

Terry4 — Mon, 09 Nov 2020 18:44:44 GMT

I have a samsung galaxy s7 and it shows text message failed

Re: Help needed. Can not send Text messages

JK8 — Mon, 09 Nov 2020 18:46:59 GMT

@Terry4 wrote:
I have a samsung galaxy s7 and it shows text message failed

Have a look at this article:

https://thedroidguy.com/galaxy-s7-cant-send-sms-failed-send-message-review-message-try-error-issues-1076220

Re: Help needed. Can not send Text messages

Terry4 — Mon, 09 Nov 2020 18:56:38 GMT

Yes i can make and receive voice calls. I can also receive text messages. i just can't send them.

Re: Help needed. Can not send Text messages

Terry4 — Mon, 09 Nov 2020 18:59:47 GMT

I looked at that link already and did what they suggested but still no luck

Re: Help needed. Can not send Text messages

JK8 — Mon, 09 Nov 2020 19:05:07 GMT

@Terry4 wrote:
Yes i can make and receive voice calls. I can also receive text messages. i just can't send them.

Have you submitted a ticket to the moderators using one of the methods posted above.

Re: Help needed. Can not send Text messages

Jb456 — Mon, 09 Nov 2020 19:07:36 GMT

All texts or one specific number?

Can you text yourself? Just enter your cell number and hit send. It should come right back to you.

Re: Help needed. Can not send Text messages

Terry4 — Mon, 09 Nov 2020 19:20:06 GMT

All texts do it, including to myself

Re: Help needed. Can not send Text messages

JK8 — Mon, 09 Nov 2020 19:24:43 GMT

@Terry4 wrote:
All texts do it, including to myself

Can you download a texting app and see if it works?

Re: Help needed. Can not send Text messages

Anonymous — Mon, 09 Nov 2020 19:41:01 GMT

@Terry4 wrote:
All texts do it, including to myself

Please report what you find here:

In the texting app:

the 3 dots

Settings

More settings

Text messages

Message Centre

What number do you have there? Make sure it's set to +16475800172

This whole question also depends on whether you're on the old $10 plan. I doubt it. But gotta ask.