topic Re: Problem with US talk/text/data add on - No data on 3rd renewal in Get Support

Problem with US talk/text/data add on - No data on 3rd renewal

DavidNS — Tue, 04 Jan 2022 18:32:56 GMT

Hello,

I've been in the US for 22 days now. I bought the talk/text/data add on for the 3rd time, and on this renewal the data does not work. I have tried rebooting the phone multiple times. I had no issues with data the first two times I bought the add-on. Can I get some help?

Thanks

Re: Problem with US talk/text/data add on - No data on 3rd renewal

CaNuCk07 — Mon, 27 Feb 2017 15:18:06 GMT

@DavidNS Might sound silly, but have you checked your usage, confirmed for whatever reason it wasn't used up?

Also the rest of your account is working? You're not locked out or anything?

@Shazia_K

Re: Problem with US talk/text/data add on - No data on 3rd renewal

DavidNS — Mon, 27 Feb 2017 17:07:34 GMT

It renewed yesterday so my data should have reset. My main plan also renewed on the 17th with 12GB of data available on the base plan so I shouldn't be over.

Re: Problem with US talk/text/data add on - No data on 3rd renewal

WearySky — Mon, 27 Feb 2017 19:58:44 GMT

Make sure to PM a mod and send them your PM phone number/account number. There's nothing that any of us can do for you here unfortunately if you've tried all the standard tricks, a mod will have to look into your account.