topic Re: need to unlock my public mobile phone in Get Support

need to unlock my public mobile phone

Sam1231 — Wed, 05 Jan 2022 21:02:50 GMT

I think it was bought in 2014 at a public mobile outlet

Re: need to unlock my public mobile phone

hairbag1 — Sat, 07 Nov 2020 16:04:41 GMT

If it is locked to Public Mobile, scroll to the top of this page and click Get Help, then chat with Simon. Type locked phone / talk to human to start process of moderator assistance.

The little envelope icon on top right hand side of page will be highlighted when they respond.

EDIT, alternative method is ....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: need to unlock my public mobile phone

will13am — Sat, 07 Nov 2020 16:06:17 GMT

@Sam1231 , does this phone use a SIM card. Just asking because the old Public Mobile ran on a CDMA network. Those phones are no longer compatible.

Re: need to unlock my public mobile phone

Triguy — Sat, 07 Nov 2020 16:15:02 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: need to unlock my public mobile phone

Sam1231 — Sat, 07 Nov 2020 17:18:14 GMT

Yes It does. Bought at a PM store in june or july 2014 when Telus took over

Re: need to unlock my public mobile phone

hairbag1 — Sat, 07 Nov 2020 17:55:51 GMT

@Sam1231 wrote:
Yes It does. Bought at a PM store in june or july 2014 when Telus took over

Simon can be a bit obtuse...try using this link to start process of moderator assistance....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: need to unlock my public mobile phone

LurganIeUk — Sat, 07 Nov 2020 18:04:55 GMT

Go onto the Telus website for mobility. Take the chat option and ask them to unlock your phone. You will need the IMEI number ready. Your reason to unlock is....you want it unlocked so you can use out of the country.

Re: need to unlock my public mobile phone

Sam1231 — Sat, 07 Nov 2020 18:22:29 GMT

yes. This mod link is very handy. Thank you