topic Re: Cannot get plan details or view payment options in Get Support

Cannot get plan details or view payment options

tbendubois — Wed, 05 Jan 2022 21:02:48 GMT

I am trying to reactivate my plan, I was able to make a payment but I cannot go to the Plan tab or click "change plan" on my profile page. Is this a website issue and will I get confirmation if my plan is active soon? I require a phone tomorrow.

Re: Cannot get plan details or view payment options

computergeek541 — Sat, 07 Nov 2020 03:10:05 GMT

@tbendubois wrote:
I am trying to reactivate my plan, I was able to make a payment but I cannot go to the Plan tab or click "change plan" on my profile page. Is this a website issue and will I get confirmation if my plan is active soon? I require a phone tomorrow.

This sounds to be a website issue. I would try again later. You could also try making a payment to reactivate your plan through *611 or by add a voucher to your account.

Re: Cannot get plan details or view payment options

Anonymous — Sat, 07 Nov 2020 03:14:15 GMT

@tbendubois wrote:
I am trying to reactivate my plan, I was able to make a payment but I cannot go to the Plan tab or click "change plan" on my profile page. Is this a website issue and will I get confirmation if my plan is active soon? I require a phone tomorrow.

When you log in, do you see a reactivate button at the top? Or is this all you get when you log in? You said you were able to make a payment. How? Does your plan now show as active? Maybe restart the phone for good measure and see if any services are working.

Re: Cannot get plan details or view payment options

NDesai — Sat, 07 Nov 2020 03:29:15 GMT

@tbendubois Self-serve is working fine here. Please try using incognito/private browsing mode.

Re: Cannot get plan details or view payment options

will13am — Sat, 07 Nov 2020 03:48:02 GMT

@tbendubois , that is a pretty strange looking output. I rarely have issues with the self serve but of all the errors I have encountered, I can't say I have seen anything that look like this. Anyway, clearing browser cache and trying again will quite often solve the problem. As always, make sure your browser is up to date.