topic account created at mall kiosk, and I can't login to it! in Get Support

account created at mall kiosk, and I can't login to it!

Darkpaw — Wed, 05 Jan 2022 21:02:32 GMT

So hi, new here. I just got a SIM card at a mall kiosk, and they setup my basic ($15) plan for the first month. Great. I got home and see the welcome message in my email. Also great. Unfortunately, there's no password to login...and when I try to create an account with my phone number, it tells me that the account already exists. So I click on the option for "forgot password" to reset it, and then it tells me that the email address isn't on file.

Is this just some kind of timing/delay problem? Where they just created the account, so it will take a couple hours before I can login to it? Otherwise, I seem to be in a catch-22 here, where I don't have a password to login to the account that supposedly exists, but I also can't reset the password on it, because it tells me that the email doesn't exist (even though I got the welcome message at the correct email).

Not off to a good start.

Re: account created at mall kiosk, and I can't login to it!

Triguy — Fri, 06 Nov 2020 20:50:43 GMT

Send a private message to a moderator.

You can send a private message a moderator. Here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account created at mall kiosk, and I can't login to it!

Darkpaw — Fri, 06 Nov 2020 20:52:35 GMT

Thanks. Will give that a shot.

Re: account created at mall kiosk, and I can't login to it!

geopublic — Fri, 06 Nov 2020 20:54:51 GMT

@Darkpaw Did the person at the kiosk include any documentation and maybe a password? If not, as mentioned you need to submit a ticket for help.

Re: account created at mall kiosk, and I can't login to it!

Darkpaw — Fri, 06 Nov 2020 21:02:23 GMT

All they included was a 4-digit PIN, which I just used to verify my identity in an email with a moderator. Sounds promising.

Re: account created at mall kiosk, and I can't login to it!

totalUser — Fri, 06 Nov 2020 21:46:54 GMT

@Darkpaw

Store doesn't setup your selfserve

You have to do it yourself here

https://selfserve.publicmobile.ca/self-registration/

You must use email you provided

Check carefully to line in your email header, if you use Gmail they may have put dot in the wrong place of your user name part of the address

No need to contact mods

Re: account created at mall kiosk, and I can't login to it!

LurganIeUk — Sat, 07 Nov 2020 00:01:43 GMT

After the mall trip don’t you have to create the account as in Pic?