topic Re: Canadian carriers implement new number porting verification process to prevent fraud in Get Support

Canadian carriers implement new number porting verification process to prevent fraud

Jb456 — Sun, 05 Jun 2022 11:11:15 GMT

Wonder if this will trickle down to PM.

https://mobilesyrup.com/2020/11/05/canadian-carriers-implement-new-number-porting-verification-process-to-prevent-fraud/

Re: Canadian carriers implement new number porting verification process to prevent fraud

darlicious — Fri, 06 Nov 2020 09:28:43 GMT

@Jb456

This is exactly what we as customers have been asking for and briefly had for two days in summer. Now that all of the major players in the industry in Canada have committed to the same protocol we can be assured that once implemented industry wide I it will make it much more difficult to fraudently port numbers. It still leaves us vulnerable to sim swapping so consumers should take care to keep their account info private and have strong passwords to prevent hackers from accessing their accounts.

Re: Canadian carriers implement new number porting verification process to prevent fraud

cellphoneuser1 — Fri, 06 Nov 2020 09:32:42 GMT

@Jb456 Public Mobile started this berore but stopped. This text requiring someone to reply and approve isn't new but this version of it is new. I hope they have protection against spoofing and someone sending a yes mesaage from a different phone or website.

Re: Canadian carriers implement new number porting verification process to prevent fraud

Jb456 — Fri, 06 Nov 2020 09:39:44 GMT

@darlicious @cellphoneuser1 ya PM had something similar in past for a short time. Maybe it was the testing phase🤔

This article indicates carriers adopted this process this month. So we'll see.

"'''''Canadian carriers have implemented the new process towards the start of this month""""

Re: Canadian carriers implement new number porting verification process to prevent fraud

darlicious — Fri, 06 Nov 2020 10:14:18 GMT

@Jb456

We'll find out as soon as someone tries to port out either legitimately or not.

Re: Canadian carriers implement new number porting verification process to prevent fraud

kb_mv — Fri, 06 Nov 2020 12:38:08 GMT

@darlicious @Jb456 I don't want to dislocate my shoulder as I pat myself on the back but I did forward this very suggestion to PM before they briefly implemented it and then took it away. Just saying lol

Re: Canadian carriers implement new number porting verification process to prevent fraud

kb_mv — Fri, 06 Nov 2020 12:49:18 GMT

Here is a cas of a new member who experienced this coming from Bell;

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Transfered-to-Public-Mobile-same-number/m-p/612537

Re: Canadian carriers implement new number porting verification process to prevent fraud

darlicious — Fri, 06 Nov 2020 13:18:00 GMT

@kb_mv

Bingo! That didn't take long to find out if it's been implemented or not. Finally! But a bit of a surprise for the customer.

Edit: You and many others.....but it took a trip to the dentist to get every provider on board and in agreement with a standard protocol.

Re: Canadian carriers implement new number porting verification process to prevent fraud

darlicious — Fri, 06 Nov 2020 13:39:08 GMT

@kb_mv

Sounds like this customer discovered there's a new step in the porting process first!

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Moderator-working-hours/m-p/612417

@Catherine_T

Can there be a note added to the help articles on porting upon activation for new customers to expect a text or other form of communication from their provider before their port will be approved? Otherwise there will be a slew of failed ports to be handled by the moderators.

Re: Canadian carriers implement new number porting verification process to prevent fraud

Porter0391 — Sun, 08 Nov 2020 16:15:17 GMT

I was chatting with a few of the local cell phone providers and this is the new norm. PM has made this a part of their new porting over process and its pretty flawless. When I switched to PM I was told this had just been implemented and there have been a few issues (text request taking too long to come through, text being sent but not received, etc) but most of these issues have been sorted and when I switched it took less than 30 seconds to port over. I was receiving 20+ calls a week with eastlink but haven't received one since switching.