topic Lost SIM card in Get Support

Lost SIM card

ianfrickleton — Tue, 04 Jan 2022 09:51:46 GMT

Does anyone know what to do if you lose a SIM card? If I buy a new one can I keep the same number? It's hard with no customer service to speak to. Thanks.

Re: Lost SIM card

Anonymous — Wed, 22 Dec 2021 15:07:29 GMT

@ianfrickleton : You don't need anybody elses help. When you have your new SIM card then log in to your self-serve and choose Change SIM Card.

Re: Lost SIM card

Triguy — Wed, 22 Dec 2021 15:14:21 GMT

You can log into your account and list it as lost then when you get a replacement sim then you can change it and reactive your service.

https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

Re: Lost SIM card

Anonymous — Wed, 22 Dec 2021 15:21:11 GMT

@Triguy : You're quite right to suggest that and I thought of saying it too but then there's the lost/stolen rewards problem at the next renewal.