topic Re: Beginner’s Guide to the Community in Get Support

Log-in Help / Forgot Security Questions

AhmedGelle — Wed, 05 Jan 2022 21:02:02 GMT

Hello Please help me to log in my self serve account online

SD08: Moved from Community Beginner's Guide to Self Serve; title changed to reflect subject.

Re: Beginner’s Guide to the Community

RosieR — Fri, 06 Nov 2020 02:45:40 GMT

@AhmedGelle wrote:
Hello Please help me to log in my self serve account online

Hi @AhmedGelle

Try the Forgot Your Password on self-serve login page.

You will need the email you use as username, security question answer, and then confirmation of your email (PM will send you an email to confirm that that is your email).

Contact a moderator to fix it for you.

Two ways to contact the moderators:

Faster way – Click the chat bubble at the bottom right of the page, type “talk to human" >> "account-specific question" >> "no, I need a human now" >> Click here to submit a ticket!
Slower way – Send a private message to the Moderators_Team here. You have to be logged in to your Community account for the link to work.

It may take up to 48 hrs (hopefully less) to receive a reply from the moderators. Keep checking the envelope icon on top right for a number to pop up. That would be the moderator’s reply.

Re: Beginner’s Guide to the Community

AhmedGelle — Fri, 06 Nov 2020 02:46:58 GMT

Hello, thanks for the reply;

I tried to do that but it is locked up and I forgot my security questions

Re: Beginner’s Guide to the Community

RosieR — Fri, 06 Nov 2020 02:49:12 GMT

@AhmedGelle wrote:
Hello, thanks for the reply;

I tried to do that but it is locked up and I forgot my security questions

@AhmedGelle then you need to contact the moderators using the links I had provided above. Good luck!

Re: Beginner’s Guide to the Community

AhmedGelle — Fri, 06 Nov 2020 02:50:48 GMT

Please share the link, I don’t see it

Re: Beginner’s Guide to the Community

RosieR — Fri, 06 Nov 2020 02:55:56 GMT

@AhmedGelle wrote:
Please share the link, I don’t see it

@AhmedGelle here are the links to contact the moderators.

Two ways to contact the moderators:

Faster way – Click the chat bubble at the bottom right of the page or go to this link https://widget.telus.tiia.ai/publicmobile/publicmobile.html, type “forgot password and security quesction >> Contact Us >> Click here to submit a ticket!
Slower way – Send a private message to the Moderators_Team here. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 You have to be logged in to your Community account for the link to work.

It may take up to 48 hrs (hopefully less) to receive a reply from the moderators. Keep checking the envelope icon on top right for a number to pop up. That would be the moderator’s reply.

Re: Beginner’s Guide to the Community

Anonymous — Fri, 06 Nov 2020 02:57:28 GMT

@AhmedGelle wrote:
Please share the link, I don’t see it

It's standard in web browsers that clickable links are underlined. As mentioned, option 1 is to click the quote bubble in the lower right corner of this page.

Re: Beginner’s Guide to the Community

devraj5698 — Sun, 08 Nov 2020 19:34:28 GMT

Contact a moderator to fix it for you:

Click the CHAT at the bottom right of the page, type “talk to human" > "account-specific question" > "no, I need a human now" > Click here to submit a ticket!

Re: Beginner’s Guide to the Community

Anonymous — Sun, 08 Nov 2020 19:42:08 GMT

@devraj5698 wrote:
Contact a moderator to fix it for you:
Click the CHAT at the bottom right of the page, type “talk to human" > "account-specific question" > "no, I need a human now" > Click here to submit a ticket!

@devraj5698 : Good of you to jump in and participate. It's useful to quote or tag whoever you're replying to. Particularly when it's a general thread where the OP is not a question. Unfortunately, this forum doesn't indicate who we've replied to, so to have some context we would need to quote or tag.

Otherwise, you're just posting in a vacuum.

fyi