topic Re: Plan Change in Get Support

Plan Change

JTW94 — Tue, 04 Jan 2022 18:32:46 GMT

@Mary_M
My plan expired and once it did I went to upgrade/renew my plan from 1 month to 3 month, with Canada wide calling, unlimited text 6gb data, however when I topped my account up I got billed 55.00 for the 1month now I am unable to upgrade to the 3 month because I now have a remaining balance of 80.00

Re: Plan Change

SD08 — Sat, 25 Feb 2017 18:33:19 GMT

You'll need to get a moderator's assistance to fix this. You should send them a private message with your account phone number.

How to contact them:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: Plan Change

Mary_M — Sat, 25 Feb 2017 18:52:59 GMT

Good afternoon @JTW94,

Thank you for reaching out to us 🙂

I have received your private message but I'll need more info. I have just sent you a response, kindly view it !

Best regards,

Mary

Re: Plan Change

WearySky — Sun, 26 Feb 2017 21:36:21 GMT

For future reference - if you want to change your plan you should do it before your current plan expires (make sure you future date it, don't do it today). Once your plan expires you can't change your plan yourself, you can only re-activate your existing plan.