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    <title>topic Re: PUK number in Get Support</title>
    <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-PUK-number/m-p/612280#M416702</link>
    <description>&lt;P&gt;Please provide puk no for my sim *******&lt;/P&gt;</description>
    <pubDate>Wed, 05 Jan 2022 21:01:50 GMT</pubDate>
    <dc:creator>JuhainaYazdani</dc:creator>
    <dc:date>2022-01-05T21:01:50Z</dc:date>
    <item>
      <title>Re: PUK number</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-PUK-number/m-p/612280#M416702</link>
      <description>&lt;P&gt;Please provide puk no for my sim *******&lt;/P&gt;</description>
      <pubDate>Wed, 05 Jan 2022 21:01:50 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-PUK-number/m-p/612280#M416702</guid>
      <dc:creator>JuhainaYazdani</dc:creator>
      <dc:date>2022-01-05T21:01:50Z</dc:date>
    </item>
    <item>
      <title>Re: PUK number</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-PUK-number/m-p/612282#M416703</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/160779"&gt;@JuhainaYazdani&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Choose 3 vertical dots in your post and edit out your sim number. This is a public forum.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="dots.jpg" style="width: 411px;"&gt;&lt;img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/31405i09B657D9731FE4CA/image-size/large?v=v2&amp;amp;px=999" role="button" title="dots.jpg" alt="dots.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 05 Nov 2020 19:53:41 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-PUK-number/m-p/612282#M416703</guid>
      <dc:creator>JoyLuck</dc:creator>
      <dc:date>2020-11-05T19:53:41Z</dc:date>
    </item>
    <item>
      <title>Re: PUK number</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-PUK-number/m-p/612284#M416704</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/160779"&gt;@JuhainaYazdani&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Depending on the message you are getting here is a posting in another thread from&amp;nbsp;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/3757"&gt;@Luddite&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;The following should help to delineate the various PIN messages that can occur:&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;"SIM network PIN blocked. Enter SIM network PUK."&lt;/SPAN&gt;&lt;SPAN&gt;&amp;nbsp;is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. As noted by&amp;nbsp;&lt;A href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/76732" target="_blank" rel="noopener"&gt;@Triguy&lt;/A&gt;&amp;nbsp;Samsung and/or your previous carrier can give you this.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;"SIM network unlock PIN"&lt;/SPAN&gt;&lt;SPAN&gt;&amp;nbsp;is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;“PIN unlock key (PUK)”&lt;/SPAN&gt;&lt;SPAN&gt;&amp;nbsp;is a SIM-specific code used to prevent unauthorised use of a SIM card.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;P&gt;&lt;SPAN&gt;If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.&lt;/SPAN&gt;&lt;/P&gt;&lt;/LI&gt;&lt;LI&gt;&lt;P&gt;&lt;SPAN&gt;Once the PUK is recovered and validated, you will be asked to choose a new PIN.&lt;/SPAN&gt;&lt;/P&gt;&lt;/LI&gt;&lt;LI&gt;&lt;P&gt;&lt;SPAN&gt;Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted by submitting a ticket at:&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;&lt;A href="https://publicmobile.ca.ada.support/chat/" target="_blank" rel="noopener noopener noreferrer"&gt;https://publicmobile.ca.ada.support/chat/&lt;/A&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;/LI&gt;&lt;LI&gt;&lt;P&gt;&lt;SPAN&gt;Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.&lt;/SPAN&gt;&lt;/P&gt;&lt;/LI&gt;&lt;/UL&gt;</description>
      <pubDate>Thu, 05 Nov 2020 19:55:50 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-PUK-number/m-p/612284#M416704</guid>
      <dc:creator>JoyLuck</dc:creator>
      <dc:date>2020-11-05T19:55:50Z</dc:date>
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