topic Re: Help in Get Support

Help

Margaret7 — Wed, 05 Jan 2022 21:01:48 GMT

Hello, I cannot get into my account because I forgot my password and tried too many times and now I cannot even reset my password.

Margaret

Re: Help

computergeek541 — Thu, 05 Nov 2020 19:57:17 GMT

@Margaret7 wrote:
Hello, I cannot get into my account because I forgot my password and tried too many times and now I cannot even reset my password.
Margaret

@Margaret7 You'll need to open a ticket going to https://publicmobile.ca/chatbot . Type in something like "forgot security question answer".

Re: Help

Triguy — Thu, 05 Nov 2020 18:49:41 GMT

You can send a private message a moderator.

Here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help

reddysar7 — Tue, 10 Nov 2020 18:38:02 GMT

Try to reset your security questions first then try to reset password

if it won’t works then try to reach moderator by below link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help

computergeek541 — Wed, 11 Nov 2020 00:56:30 GMT

@reddysar7 wrote:
Try to reset your security questions first then try to reset password
if it won’t works then try to reach moderator by below link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@reddysar7 The question was answered about 5 days ago but the enthusiasm is appreciated.