New activation issues

denislegere — Wed, 05 Jan 2022 21:01:24 GMT

My credit card won't get recognized against my addres. It's weird since it's the same card as another account.

Now a few days after the initial account setup failure, my sim card is blocked.

What to do now?

Re: New activation issues

will13am — Wed, 04 Nov 2020 23:59:22 GMT

@denislegere , when you entered the address, do not include a space in the postal code. Also leave the apartment field blank. If you have had multiple failed attempts in adding a credit card to the online account, the credit will be locked out. You will need moderator team assistance to remove the lock. The moderator team can be reached via private message using smartforms which is initiated by clicking on the chat symbol on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

topic New activation issues in Get Support

New activation issues

Re: New activation issues