topic Re: i cannot receive international text messages my plan has text messages within canada. in Get Support

i cannot receive international text messages my plan has text messages within canada.

nlama — Tue, 04 Jan 2022 18:32:38 GMT

my name is naresh

Re: i cannot receive international text messages my plan has text messages within canada.

CalvinW — Sat, 25 Feb 2017 00:21:15 GMT

@nlama You should contact a moderator for help by sending them a private message with your information.
Just to protect your privacy, try not to post your personal info here since it is a public forum and everyone can see it.

Re: i cannot receive international text messages my plan has text messages within canada.

nlama — Sat, 25 Feb 2017 00:38:22 GMT

thanks for the suggestion, i have sent a private message few moments ago, let us see if some resolution comes out.

Re: i cannot receive international text messages my plan has text messages within canada.

Luddite — Sat, 25 Feb 2017 00:43:16 GMT

@nlama Edit your first post to remove your personal information by clicking on the 3 dots to the upper right of your post.

You will not have a respoinse until tomorrow as coverage is currently: Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST).

What is make/model of your phone?

Can you send/receive text within Canada?

Is it all international texts, or just picture messages?

Re: i cannot receive international text messages my plan has text messages within canada.

Luddite — Sat, 25 Feb 2017 00:47:19 GMT

@nlama I sent you a test message.

Re: i cannot receive international text messages my plan has text messages within canada.

nlama — Sat, 25 Feb 2017 00:49:10 GMT

i phone 5c

Re: i cannot receive international text messages my plan has text messages within canada.

nlama — Sat, 25 Feb 2017 00:51:29 GMT

it is just text message

Re: i cannot receive international text messages my plan has text messages within canada.

Luddite — Sat, 25 Feb 2017 00:57:44 GMT

Two further ideas:

a) make sure your text is set up as follows: Settings >> Messages >> iMessage toggle on, Send as SMS toggle on, MMS Messaging toggle on >> Send & Receive "YOU CAN BE REACHED BY IMESSAGE AT" shows your phone number

b) do you have a grandfathered plan from before fall/2016 as I do? If so, global texting was not included as standard.

Re: i cannot receive international text messages my plan has text messages within canada.

nlama — Sat, 25 Feb 2017 01:11:12 GMT

yes all these settings are correct on my phone

Re: i cannot receive international text messages my plan has text messages within canada.

Luddite — Sat, 25 Feb 2017 01:13:57 GMT

@nlama wrote:
yes all these settings are correct on my phone

OK, but does your plan include Canada wide texting, like mine, or did you purchase global texting?

Re: i cannot receive international text messages my plan has text messages within canada.

nlama — Sat, 25 Feb 2017 01:15:48 GMT

i do not have grand fathered plan.i have province wide talk and canada wide text

Re: i cannot receive international text messages my plan has text messages within canada.

Luddite — Sat, 25 Feb 2017 01:21:57 GMT

@nlama wrote:
i do not have grand fathered plan.i have province wide talk and canada wide text

Yes, just as I do. With these plans international etxts cannot be sent or received.

If you would like to test that tonight send me a private message; I have a UK number we can use.

Re: i cannot receive international text messages my plan has text messages within canada.

Luddite — Sat, 25 Feb 2017 01:34:57 GMT

I just tried it and could not send a text msg to the UK. Before Public Mobile standardized on global texting many iPhone users had complaints about error messgages arising from international numbers trying to text to them. Almost certainly this is your problem.

Your only option is a texting app; iMessage would be fine to other Apple users, Facebook Messenger is also a good bet because so many people have Facebook accounts, there are other cross platform options (WhatsApp for example).

Re: i cannot receive international text messages my plan has text messages within canada.

nlama — Sat, 25 Feb 2017 01:42:50 GMT

yes i do use social applications for international messaging. but now my banking company's call center is trying to send me a text to reset my password on my cell no. and i can not receive it. there is no option on public mobile platform to update my plan to global texting without paying full month's plan. i have topped up plan just yesterday. hate to loose money without any reason.

another point i just received international text, but i can not reply to that no.

Re: i cannot receive international text messages my plan has text messages within canada.

Luddite — Sat, 25 Feb 2017 01:55:29 GMT

@nlama wrote:
yes i do use social applications for international messaging. but now my banking company's call center is trying to send me a text to reset my password on my cell no. and i can not receive it. there is no option on public mobile platform to update my plan to global texting without paying full month's plan. i have topped up plan just yesterday. hate to loose money without any reason.
another point i just received international text, but i can not reply to that no.

Yes. Seems you are definitely stuck then, unless your banking company will do the reset via email. Would be a shame to pay extra every month just for that one international text.

Good luck.

Re: i cannot receive international text messages my plan has text messages within canada.

computergeek541 — Sat, 25 Feb 2017 05:34:06 GMT

@Luddite wrote:
@nlama wrote:
i do not have grand fathered plan.i have province wide talk and canada wide text
Yes, just as I do. With these plans international etxts cannot be sent or received.

If you would like to test that tonight send me a private message; I have a UK number we can use.

Are we sure about that? I'd be curious to know the results of such test. If so, Public Mobile would be only company that I know that doesn't allow a customer to receive a text message that was sent from overeas, regardless of the price plan including domestic, North American, or global text mesaging. I understand that a customers shouldn't be able to send an outgoing text mesage to an international text message when only being subscribed to only Canada-wide texting, but I would consider not be able to receive an international text a quirk specific to Public. I would expect texting to be similar to incoming calls in that it doesn't matter for the receiving end where the call is coming from.

As long as the customer is connected to the native network of the service, it shouldn't really matter where the text message is being sent from. In fact, for many carriers, it doesn't even matter which network the customer is connected to at all, because many even include free incoming texts while roaming on any network.

Re: i cannot receive international text messages my plan has text messages within canada.

Luddite — Sat, 25 Feb 2017 12:25:14 GMT

@computergeek541 You are correct. @nlama received the message but could not reply.

Re: i cannot receive international text messages my plan has text messages within canada.

nlama — Sat, 25 Feb 2017 16:45:36 GMT

hello, naresh here once again. now i have received the text messages from overseas. i have no idea if PM have changed something on my account. but i want to thankyou for the efforts taken to help me. although you are not moderators, but your efforts are not less than a leadership role. please keep it up. thanks

Re: i cannot receive international text messages my plan has text messages within canada.

Mary_M — Sat, 25 Feb 2017 17:13:33 GMT

Hey @nlama,

Thank you for the update!

Actually, nobody made any changes to your account - it just seems like you received the message you desire.

I've also sent you a private message with some extra info 🙂

Cheers,

Mary

Re: i cannot receive international text messages my plan has text messages within canada.

Wonder_why — Sun, 26 Feb 2017 02:15:04 GMT

He cannot received international text messages, he doesn't need to purchase global texting to received .