topic Re: Account usage in Get Support

Account usage

Pstone — Wed, 05 Jan 2022 21:00:24 GMT

How quickly does my account update for minutes and data usage.

Re: Account usage

DDM69 — Tue, 03 Nov 2020 03:56:36 GMT

It's extremely quick. Unlike Rogers which can take 24 hours to update.

Re: Account usage

HALIMACS — Tue, 03 Nov 2020 04:04:55 GMT

@Pstone Minutes for airtime are fairly quick (like within a few minutes of the call). Data usage under detailed usage seems to not be as regular and seems to update end of day.

Re: Account usage

Pstone — Tue, 03 Nov 2020 04:00:04 GMT

So if I used up my allotment for data, would I be charged for excess data usage or I just won’t have data until I top up.

Re: Account usage

Anonymous — Tue, 03 Nov 2020 04:02:28 GMT

@Pstone wrote:
How quickly does my account update for minutes and data usage.

The front page counters are almost immediate. The detailed usage screens not so much.

Edit: you won't have data. No overage charges here. You can buy data add-ons to hold you over until your renewal. Or change to a higher data bucket plan immediately. Or do an early plan renewal with the help of the moderators.

There are no refunds or pro-rating here though.

Re: Account usage

will13am — Tue, 03 Nov 2020 04:01:55 GMT

@Pstone wrote:
So if I used up my allotment for data, would I be charged for excess data usage or I just won’t have data until I top up.

This is correct. Public Mobile is prepaid. So you will never be charge for any usage unless you purchase it first. This is also why all usage is tracked and reported instantaneously.

Re: Account usage

HALIMACS — Tue, 03 Nov 2020 12:36:55 GMT

@Pstone There are no overages with PM. Your data would end until after the next top-up, unless you purchase an add-on.

CORRECTION: .... Your data would end until after the next renewal, ...

Re: Account usage

cavemantoronto — Tue, 03 Nov 2020 07:52:56 GMT

@HALIMACS wrote:
@Pstone There are no overages with PM. Your data would end until after the next top-up, unless you purchase an add-on.

A top up doesn't restart data. Only an add-on or renewal does.